Title: error message upon subscription Last modified: August 31, 2016 --- # error message upon subscription * Resolved [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/) * Hello, I installed a Mai Poet subscription form on my website and it was working well (still in dev mode for the website : [http://www.societev.com](http://www.societev.com)), until I made the update last week, now I get an error message after filling out the subscription form : (here in Safari browser)… « Oops!There is a problem with this form: testStatus:error errorThrown:Not Found responseText: » Need your help! Thanks France * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/) Viewing 15 replies - 1 through 15 (of 15 total) * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341592) * Hi, * Can you try re-adding the form? * Otherwise, you may have a plugin or theme conflict. Can you enable debug mode by going to MailPoet > Settings > Advanced? * Thanks! * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341623) * Thank you for your fast answer. I appreciate. * I will try your suggestions and get back to you…. * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341631) * Hello, * I tried re-adding the form and it still does not work. * I enabled the debug mode in the advanced settings. * Still need your help 🙂 * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341675) * Hello, really need some help with this… I tried de-activating the plugin «MailPoet» and activating it again * One registration as worked, but the second registration trial did not work (error 404 message) and it does not work at all anymore * Is it a compatibility problem with the BuddyBoss layout ? * thank you * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341698) * Hi, * Do you receive any error messages from debug mode? Can you paste them here? * Thanks! * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341708) * I did not, should I check somewhere special for these or should I have received them by email ? * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341709) * Oh, I think I found those (if its what’s under the WYSIJA QUERIES… here they are : * (array) query array 0 array duration 0.0012168884277344 query SELECT name, list_id, is_public FROM `wp5c_wysija_list` WHERE is_enabled=1 ORDER BY list_id DESC 1 array duration 0.00096893310546875 query SELECT * FROM `wp5c_wysija_user` WHERE wpuser_id=1 ORDER BY user_id DESC LIMIT 0 , 1 2 array duration 0.0007469654083252 query SELECT name, list_id FROM `wp5c_wysija_list` WHERE is_enabled=1 ORDER BY list_id DESC 3 array duration 0.00090503692626953 query SELECT * FROM `wp5c_wysija_form` ORDER BY form_id DESC 4 array duration 0.0003349781036377 query SELECT name, list_id, is_public FROM `wp5c_wysija_list` WHERE is_enabled=1 ORDER BY list_id DESC 5 array duration 0.00063300132751465 query SELECT * FROM `wp5c_wysija_email` WHERE email_id=2 ORDER BY email_id DESC LIMIT 0 , 1 6 array duration 0.00043392181396484 query SELECT name, list_id, is_public FROM `wp5c_wysija_list` WHERE is_enabled =1 ORDER BY list_id DESC 7 array duration 0.00048995018005371 query SELECT name, list_id, is_public FROM `wp5c_wysija_list` WHERE is_enabled=1 ORDER BY list_id DESC * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341712) * let me know if you need the access codes to check into my WP (via private email?) * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341720) * hello again, I think I have found the solution to my problem… I had checked the box in the wp settings so that people could not create their account, therefore the checkbox for the subscription was not available in the MailPoet settings. By changing all that, the subscriptions are now working again. I’m very happy it is not uncompatible with my theme, because I like your product and I wanted to use it. Thanks ! * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341722) * Oh ! Sorry but it only worked for one subscription ! I still get the same error message upon subscription : * ******* Oops! There is a problem with this form: textStatus:error errorThrown: Not Found responseText: 404erreur Il semblerait que rien n’ai été trouvé à cette adresse. Essayez peut-être une recherche ? ********** * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341729) * Hi, * Can you try increasing the memory of your site? * [https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/](https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/) * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341733) * Thanks for the suggestion, I will check if I can do that myself and get back to you… * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341741) * Hello, thank you again for the suggesetion, but I am not confortable with these type of changes. In fact I am a novice with WP websites… I’m thinking of getting your premium service so you will be able to help me with this matter, I really need to make the subscription working on the website * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341743) * Hi Normand, * It’s very likely that this is a memory issue. * However, we can definitely help you a bit faster with Premium. We can safely modify the memory limit for you. * Thanks! * Thread Starter [normandmars](https://wordpress.org/support/users/normandmars/) * (@normandmars) * [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341745) * Great ! Thanks for your answer. I will subscribe to your Premium Service today or tomorrow (as soon as I have a minute)… Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘error message upon subscription’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wysija-newsletters_ffddcc.svg) * [MailPoet Newsletters (Previous)](https://wordpress.org/plugins/wysija-newsletters/) * [Support Threads](https://wordpress.org/support/plugin/wysija-newsletters/) * [Active Topics](https://wordpress.org/support/plugin/wysija-newsletters/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wysija-newsletters/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wysija-newsletters/reviews/) * 15 replies * 2 participants * Last reply from: [normandmars](https://wordpress.org/support/users/normandmars/) * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/error-message-upon-subscription/#post-7341745) * Status: resolved