Title: Error message when creating backup
Last modified: August 20, 2016

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# Error message when creating backup

 *  Resolved [ginetteb](https://wordpress.org/support/users/ginetteb/)
 * (@ginetteb)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-creating-backup/)
 * Hi. I urgently need some help – this is my first wordpress website so still very
   technically challenged. I need to move my wordpress from the adlab folder to 
   the root (TODAY!) so I need to do a backup first. I installed the plugin but 
   I keep getting an error: The requested URL /wp-admin/options-general.php was 
   not found on this server. What am I doing wrong??
 * My site is [http://www.theacorns.co.za/adlab](http://www.theacorns.co.za/adlab)
 * Thanks!
 * [http://wordpress.org/extend/plugins/complete-central-backup/](http://wordpress.org/extend/plugins/complete-central-backup/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Justin Greer](https://wordpress.org/support/users/justingreerbbi/)
 * (@justingreerbbi)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-creating-backup/#post-3175791)
 * Look like it is a problem in the plugin. The reason you are getting the error
   is because use structure to tell where it is and for redirects.
 * Since you are running under a sub directory, the absolute path it is looking 
   for is with out your sub directory. I will be looking into this and getting a
   fix out for this ASAP.
 * Thanks for trying out the plugin. We will get this fix to resolve this support
   thread.
 * ETA : 5 hours
 *  Plugin Author [Justin Greer](https://wordpress.org/support/users/justingreerbbi/)
 * (@justingreerbbi)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-creating-backup/#post-3175807)
 * The plugin now supports sites where WordPress is in a subdirectory.
 * This issue has been resolved and will be updated in SVN no later than 20 minutes
   from the time of this message.
 * Thanks for bring this bug to our attention.
 *  Thread Starter [ginetteb](https://wordpress.org/support/users/ginetteb/)
 * (@ginetteb)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-creating-backup/#post-3175815)
 * Thanks so much for the help!!! I managed to use another backup program (was a
   bit pressed for time) but will keep this one for the next WordPress site I built
   as I usually do them in test folders.
 * Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error message when creating backup’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/complete-central-backup_93c8e1.svg)
 * [Complete Central Backup](https://wordpress.org/plugins/complete-central-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/complete-central-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/complete-central-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/complete-central-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/complete-central-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/complete-central-backup/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [ginetteb](https://wordpress.org/support/users/ginetteb/)
 * Last activity: [13 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-creating-backup/#post-3175815)
 * Status: resolved