Error Message When Refunding

  • archtflirt

    (@archtflirt)


    7 years, 6 months ago

    We are trying to refund an order through WooCommerce. Every time we try to refund an order, this error message comes up:

    An error occurred while attempting to create the refund using the payment gateway API.

    The plugin works great for order placing and the API is working fine. Does the plugin not support refunds?

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  • Plugin Author Design Team

    (@bngdesign)

    7 years, 6 months ago

    Good morning @archflirt

    The plugin does support refunds & voiding transactions. We had this issue pop up a little while ago and we’d suggest checking the user access settings in your NMI account. Please confirm that the user you are connecting with via the API Key has refunds or voids turned on. You can check this under: My Settings > User Accounts, and then select the user account tied to your API Key.

    [ Signature deleted ]

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