Title: Error message when running installer
Last modified: August 4, 2020

---

# Error message when running installer

 *  Resolved [frequencycowboy](https://wordpress.org/support/users/frequencycowboy/)
 * (@frequencycowboy)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-message-when-running-installer/)
 * Hello,
    I’m changing web hosting companies and am trying to use the Duplicator
   plug in to move a couple of sites. I’ve created the .daf files, downloaded the
   installer and then uploaded them onto the new root directory on the new hosting.
   When I run the installer I get the following error message and am not sure what
   to do to fix it and make the install run (I don’t know what the ‘Required file’
   means)…
 * Setup Notice:
    An error has occurred. In order to load the full installer please
   resolve the issue below. Archive not found! The ‘Required File’ below should 
   be present in the ‘Extraction Path’. The archive file name must be the exact 
   name of the archive file placed in the extraction path character for character.
 * If the file does not have the correct name then rename it to the ‘Required File’
   below. When downloading the package files make sure both files are from the same
   package line in the packages view. If the archive is not finished downloading
   please wait for it to complete.
 * If this message continues even with a valid archive file, consider clearing your
   browsers cache and refreshing, trying another browser or change the browsers 
   URL from http to https or vice versa.
 * I’d appreciate any help, thank you so much.

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-message-when-running-installer/#post-13210796)
 * Hey [@frequencycowboy](https://wordpress.org/support/users/frequencycowboy/)
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *     – Where do I upload the package files to on the new server?
        – [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-004-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-004-q)
 * If that does not help and you want to submit a [support ticket](https://snapcreek.com/ticket)
   for this issue we can have a closer look at your setup. Please provide a link
   to this thread when submitting the ticket.
 * Cheers~

Viewing 1 replies (of 1 total)

The topic ‘Error message when running installer’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/error-message-when-running-installer/#post-13210796)
 * Status: resolved