Title: Error Message when trying open uploaded document
Last modified: June 10, 2021

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# Error Message when trying open uploaded document

 *  Resolved [antoinettemhm](https://wordpress.org/support/users/antoinettemhm/)
 * (@antoinettemhm)
 * [5 years ago](https://wordpress.org/support/topic/error-message-when-trying-open-uploaded-document/)
 * I bought this plugin because I needed a document manager with all the bells and
   whistles. But now i can’t even open a document uploaded.
 * I changed the root folder from the default to C:\inetpub\wwwroot\project\wpps\
   wp-content\uploads\Test because I didn’t want to expose any of the WordPress 
   folders. But I can’t open any of the files in the new ‘Test’ folder. When I switch
   the root back to C:\inetpub\wwwroot\BOJPortal\wpps\….then i’m able to open the
   file. Please help.

Viewing 1 replies (of 1 total)

 *  [file manager support](https://wordpress.org/support/users/filemanagersupport/)
 * (@filemanagersupport)
 * [5 years ago](https://wordpress.org/support/topic/error-message-when-trying-open-uploaded-document/#post-14544001)
 * Hey [@antoinettemhm](https://wordpress.org/support/users/antoinettemhm/),
 * Apologies for the inconvenience.
 * Please log a ticket on our support desk: [https://filemanagerpro.io/contact](https://filemanagerpro.io/contact).
   
   You can also paste the link to the screenshot in the attachment.
 * Our support team would like to assist you with your query.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Error Message when trying open uploaded document’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [file manager support](https://wordpress.org/support/users/filemanagersupport/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/error-message-when-trying-open-uploaded-document/#post-14544001)
 * Status: resolved