Title: Error Message When Using The Starter Templates Plugin
Last modified: July 16, 2023

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# Error Message When Using The Starter Templates Plugin

 *  Resolved [neiljose4real](https://wordpress.org/support/users/neiljose4real/)
 * (@neiljose4real)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-using-the-starter-templates-plugin/)
 * Hi,
   After installing the Astra theme, I installed this supporting plugin called‘
   [Starter Templates](https://prnt.sc/_W3HHlfbqiq7)‘. But, when I tried to open
   this plugin, I received the message, **[This page isn’t working](https://prnt.sc/iAoxYgPneDSP)**.
   How can I resolve this issue?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-when-using-the-starter-templates-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-using-the-starter-templates-plugin/#post-16900100)
 * Hi [@neiljose4real](https://wordpress.org/support/users/neiljose4real/),
 * Please do the step **#2** and **#4** in this [doc](https://wpastra.com/docs/the-blank-screen-in-the-customizer-area/)
   and see if it fixes the issue.
 * Please let us know how you go.
 * Kind regards,
    Herman 😊
 *  Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-message-when-using-the-starter-templates-plugin/#post-16968962)
 * Hi,
 * Hope you find my previous response helpful. I am marking this thread as `Resolved`
   due to inactivity. Feel free to start a new one if you need any help related 
   to this plugin, we can help you with.
 * Kind regards,
    Herman 😊

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error Message When Using The Starter Templates Plugin’ is closed to new
replies.

 * ![](https://ps.w.org/astra-sites/assets/icon-256x256.gif?rev=3060571)
 * [Starter Templates – AI-Powered Templates for Elementor & Gutenberg](https://wordpress.org/plugins/astra-sites/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/astra-sites/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/astra-sites/)
 * [Active Topics](https://wordpress.org/support/plugin/astra-sites/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/astra-sites/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/astra-sites/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/error-message-when-using-the-starter-templates-plugin/#post-16968962)
 * Status: resolved