Title: error message while trying to authenticate
Last modified: February 1, 2024

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# error message while trying to authenticate

 *  Resolved [art0102](https://wordpress.org/support/users/art0102/)
 * (@art0102)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/)
 * Hi there, I would like some help because I no longer have access to my wordpress
   dashboard. This is a personal website (hosted by OVH) and when I try to log in
   I get the message “An error was encountered while trying to authenticate. Please
   try again”. I’ve seen on the forums that this happens sometimes and I’ve looked
   at the answers but nothing quite matches and what I’ve tried doesn’t work (I 
   refreshed the page several times, cleaned the cookies, and tried adding www to
   the connection address, tried on Chrome and Edge…). I logged in yesterday without
   problem and I haven’t changed anything on my website, except that there was an
   automatic update of Wordfence Security (from version 7.10.4 to 7.10.5) and Jetpack(
   from version 12.7 to 12.7 .1) during the night. So I suspect a bug or a conflict
   at this level but from there I don’t know what to do. Thank you for your suggestions
   and help.
    -  This topic was modified 2 years, 4 months ago by [art0102](https://wordpress.org/support/users/art0102/).
      Reason: Maybe not the right forum

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Sania Mohammadi](https://wordpress.org/support/users/saniamohammadi/)
 * (@saniamohammadi)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/#post-17389999)
 * Hi [art0102](https://wordpress.org/support/users/art0102/),
 * You can check if any of the plugins are causing the issue by manually deactivating
   them. To do this, access your website’s files via FTP, phpMyAdmin, or the file
   manager provided by your hosting service. Check out this article for a step-by-
   step walkthrough: _[https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ ](https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/)_
 * Once you’ve confirmed the culprit plugin, I recommend reaching out to their support
   forum, so the developers and support community can help you better with this.
 * If the issue persists, or you need help in doing the steps, you can also contact
   your hosting support to help you check server logs and see if anything gets logged
   there.
 * Hope this helps and your issue is resolved soon!
 *  Thread Starter [art0102](https://wordpress.org/support/users/art0102/)
 * (@art0102)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/#post-17390025)
 * THANK YOU! (I was hoping I wouldn’t need to put my hands in the engine…) Best
   regards 🙂
 *  [clayp](https://wordpress.org/support/users/clayp/)
 * (@clayp)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/#post-17390100)
    1. **Rename plugins:**
       First, you need to rename the Wordfence plugin folder, Have
       doubts about the success of 2FA or reCAPTCHA, or perhaps question whether they
       are not appearing initially for authentication. I also suggest to disabling 
       other plugins (In your case Jetpack and others that you currently use) and trying
       to log into your dashboard.
    2. **Rename theme:**
       1. Log into your cPanel account or FTP. 2. Navigate to** public_html
       > wp-content > theme**. 3. Rename the theme folder, and try to access your dashboard.
    3. **Corrupted login file:**
       Back up WordPress before deleting the login file.Download
       the most recent version of WordPress and then log into your cPanel account or
       FTP. Navigate to public_html > wp-config file. Add your login details. Now try
       to log into your dashboard.
 *  -  This reply was modified 2 years, 4 months ago by [clayp](https://wordpress.org/support/users/clayp/).
 *  Thread Starter [art0102](https://wordpress.org/support/users/art0102/)
 * (@art0102)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/#post-17390669)
 * I followed the instructions in the link in the previous answer from Sania, I 
   am still doing the tests (the problem is probably due to an extension I guess),
   Worfence and Jetpack are OK. I don’t have a solution to my problem yet but I’m
   logged, and I think I will find it in the next hour so thank you both!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘error message while trying to authenticate’ is closed to new replies.

## Tags

 * [authentification](https://wordpress.org/support/topic-tag/authentification/)
 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 4 participants
 * Last reply from: [art0102](https://wordpress.org/support/users/art0102/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/error-message-while-trying-to-authenticate/#post-17390669)
 * Status: resolved

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