Error messages cannot retrieve or save

  • Resolved steve_williams_wp

    (@steve_williams_wp)


    1 year, 7 months ago

    I have just installed WooPayments and all has been authroised etc. When I click on WooCommerce > Settings > Payments an error message appears saying “Error retrieving settings”

    I am also unable to check box the section for Credit / Debit Cards but Apple Pay and Google Pay allow the check box to be ticked.

    If I try and save the settings, an error message appears, “Error saving settings”

    In the WooCommerce > Settings > Logs tab, there are fatal-errors like this (details changed for display purposes):

    Uncaught Error: Call to a member function get_cart() on null in /homepages/14/mydatabase/htdocs/mywebsite/wp-content/plugins/order-delivery-date/includes/orddd-process.php:4092

    Can someone please help with this as we’re trying to get our website up and running.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 7 months ago

    Hi @steve_williams_wp

    Based on your explanation, it seems like there could be a conflict with the Order Delivery Date plugin. The error message is indicating that a function is trying to be called on a null value, which could be causing the issues you’re experiencing with WooPayments. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce and WooPayments
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter steve_williams_wp

    (@steve_williams_wp)

    1 year, 7 months ago

    Hi Shameem

    I have disabled the aforementioned Order Delivery Date plugin and yes, that appears to be the problem. I will contact the providers and see what they say.

    Thank you for the quick response.

    Steve

    Rajesh K. (woo-hc)

    (@rajeshml)

    1 year, 7 months ago

    Hello @steve_williams_wp,

    Glad to know that you’ve found the conflicting plugin and I hope a solution is found soon.

    I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

    Thread Starter steve_williams_wp

    (@steve_williams_wp)

    1 year, 7 months ago

    Hi Rajesh

    Once the issue is resolved, I will leave a review

Viewing 4 replies - 1 through 4 (of 4 total)

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