Title: Error notification
Last modified: June 7, 2026

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# Error notification

 *  [montrosecannabis](https://wordpress.org/support/users/montrosecannabis/)
 * (@montrosecannabis)
 * [1 day, 8 hours ago](https://wordpress.org/support/topic/error-notification-9/)
 * Hello, getting this error:
 *  Dec 25 2025 18:29:34: Email encoder: decrypt attempts failed, ssl: Can’t split
   string, str_base: can not find splitter
 * Not sure how to fix this

Viewing 1 replies (of 1 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [23 hours, 26 minutes ago](https://wordpress.org/support/topic/error-notification-9/#post-18931634)
 * Hello [@montrosecannabis](https://wordpress.org/support/users/montrosecannabis/),
 * Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
   
   WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings—
   > enable “Complete Deactivation” —> Save Changes.Plugins —> Installed plugins—
   > Anti-Spam by CleanTalk —> Deactivate and Activate
 * This option will reset all plugin settings. Don’t forget to insert your access
   key.
 * Did it help you?

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * Last activity: [23 hours, 26 minutes ago](https://wordpress.org/support/topic/error-notification-9/#post-18931634)
 * Status: not resolved