Title: Error occured resizing image
Last modified: May 14, 2018

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# Error occured resizing image

 *  Resolved [andre2015](https://wordpress.org/support/users/andre2015/)
 * (@andre2015)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/error-occured-resizing-image/)
 * WordPress Version: 4.9.5
 * Envira Lite Version: 1.6.2
 * Example URL demonstrating the issue: You can’t see it unless you are logged in
 * Exact steps taken to reproduce the issue (enough for anyone with Envira Lite 
   installed to be able to take those steps and see the issue for themselves): I’m
   not sure when it started to happen but I have some errors above my gallery images.
   When I’m logged in I see them but logged out users just see the normal gallery.
   I’m not sure why this is? I’ve made sure I upgraded wordpress, installed the 
   most recent version of the plugin and I’ve attempted to create new galleried 
   with no luck. Every single gallery has these errors.
 * What the error is: Envira: Error occured resizing image (these messages are only
   displayed to logged in WordPress users):
    Error: The dimensions of the original
   image could not be retrieved for cropping. Image: [http://www.sagekey.com/backend-files/uploads/LSA-CO-OP1-3.png](http://www.sagekey.com/backend-files/uploads/LSA-CO-OP1-3.png)
   Args: array ( ‘position’ => ‘c’, ‘width’ => 640, ‘height’ => 480, ‘quality’ =
   > 100, ‘retina’ => false, ) Envira: Error occured resizing image (these messages
   are only displayed to logged in WordPress users): Error: The dimensions of the
   original image could not be retrieved for cropping. Image: [http://www.sagekey.com/backend-files/uploads/LSA-CO-OP1-3.png](http://www.sagekey.com/backend-files/uploads/LSA-CO-OP1-3.png)
   Args: array ( ‘position’ => ‘c’, ‘width’ => 640, ‘height’ => 480, ‘quality’ =
   > 100, ‘retina’ => true, )
 * It will have this error for each image in the gallery.
 * What you expect to see: I expect to see no error codes when I’m logged in.
 * Had anyone run into this before or have an idea as to what might be happening?
   Does it depend on the server your on as well?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-occured-resizing-image%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [akyusa01](https://wordpress.org/support/users/akyusa01/)
 * (@akyusa01)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10280055)
 * Hi 🙂
 * Are you using a CDN to server your images? Envira doesn’t have the permissions
   necessary to create cropped images when there is a CDN in play.
 * But we’d be happy to look into this further for you. Would you mind [reaching out to support](https://enviragallery.com/contact/)
   for this issue?
 * Thanks
    -  This reply was modified 8 years, 1 month ago by [akyusa01](https://wordpress.org/support/users/akyusa01/).
 *  [Sdarter](https://wordpress.org/support/users/sdarter/)
 * (@sdarter)
 * [8 years ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10282606)
 * What host are you on? Found this because I’m getting the same error with Soliloquy.
   Maybe we can find a common denominator to solve both our problems.
 * My host is WPEngine
    Using Soliloquy dynamic slider add on with ACF gallery field
   Also using the Lightbox add on. Disabling lightbox fixes it.
 *  [akyusa01](https://wordpress.org/support/users/akyusa01/)
 * (@akyusa01)
 * [8 years ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10290356)
 * Hi guys 🙂
 * We’ve found that ACF and Soliloquy’s Lightbox thumbnails are not working well
   together. If you go to the lightbox tab and disable the lightbox thumbnails, 
   this resolves the issue.
 * I’ll be reporting this to the developers to see what we can do about this conflict
   between the 2 plugins.
 * Thanks
 *  [Sdarter](https://wordpress.org/support/users/sdarter/)
 * (@sdarter)
 * [8 years ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10291176)
 * Also discovered – this started somewhere between Soliloquy version 2.5.3.1 (when
   there was no error) and the current version.
 *  Anonymous User
 * (@anonymized-5837566)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10454860)
 * Thanks for the update.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error occured resizing image’ is closed to new replies.

 * ![](https://ps.w.org/envira-gallery-lite/assets/icon-256x256.png?rev=2022837)
 * [Envira Gallery - Image Photo Gallery, Albums, Video Gallery, Slideshows & More](https://wordpress.org/plugins/envira-gallery-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/envira-gallery-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/envira-gallery-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/envira-gallery-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/envira-gallery-lite/unresolved/)
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 * 5 replies
 * 4 participants
 * Last reply from: Anonymous User
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/error-occured-resizing-image/#post-10454860)
 * Status: resolved