Title: Error occurred while API key validating. Error: Testing is failed. Please check Last modified: July 31, 2020 --- # Error occurred while API key validating. Error: Testing is failed. Please check * Resolved [wporgyvonne](https://wordpress.org/support/users/wporgyvonne/) * (@wporgyvonne) * [5 years, 10 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/) * Hi I am unable to install the cleantalk even though I have paid for it. I tried keying in the access key but I still get error. * Below is the debug code. Debug: Constants: CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED CLEANTALK_ACCESS_KEY NOT_DEFINED CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED CLEANTALK_PLUGIN_DIR D:\Inetpub\vhosts\serviced-apartments.com.au\httpdocs\wp- content\plugins\cleantalk-spam-protect/ WP_ALLOW_MULTISITE true Debug log: Drop debug data ArrayObject Object ( [storage:ArrayObject:private] => Array ( [07: 35:49_ACTION__FUNCTION_] => Array ( [0] => Failed. Query: DELETE FROM `YCIg5_cleantalk_sfw_logs` WHERE 1=1 Error: Table ‘wp_a8ap0.ycig5_cleantalk_sfw_logs’ doesn’t exist [1] => Failed. Query: ALTER TABLE `YCIg5_cleantalk_sfw_logs` CHANGE `status` `status` ENUM(‘PASS_SFW’,’DENY_SFW’,’PASS_SFW__BY_WHITELIST’,’PASS_SFW__BY_COOKIE’,’DENY_ANTICRAWLER’,’ PASS_ANTICRAWLER’,’DENY_ANTIFLOOD’,’PASS_ANTIFLOOD’) NOT NULL AFTER `ip`; Error: Table ‘wp_a8ap0.ycig5_cleantalk_sfw_logs’ doesn’t exist ) * ) * ) * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-occurred-while-api-key-validating-error-testing-is-failed-please-check%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/page/2/?output_format=md) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [5 years, 10 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13193742) * Hello, [@wporgyvonne](https://wordpress.org/support/users/wporgyvonne/) * Please, try to reactivate the Anti-Spam plugin with “Complete deactivation” option enabled. * 1. Enter to the Antispam by Cleantalk plugin settings. (Wordrpess Dashboard - > Settings -> Antispam by Cleantalk -> Advanced settings) * 2. Check the last settings “Complete deactivation” and save changes. * 3. Deactivate the plugin in the “Plugins” page in WordPress Dashboard. * 4. Then activate it. * 5. Save the access key * Did it help? * Thread Starter [wporgyvonne](https://wordpress.org/support/users/wporgyvonne/) * (@wporgyvonne) * [5 years, 10 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13194125) * All good, thanks for the prompt response. * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751354) * I am getting the same error: * CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED CLEANTALK_ACCESS_KEY NOT_DEFINED CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED CLEANTALK_PLUGIN_DIR /code/wp-content/ plugins/cleantalk-spam-protect/ WP_ALLOW_MULTISITE NOT_DEFINED * My host is Pantheon, and wp-contents on Live is read only, but on Dev I got the same error, so I don’t think it’s that. * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751369) * Additional information on the error report, this was also presented below the error (all caps in my initial post): * ArrayObject Object ( [storage:ArrayObject:private] => Array ( [16:23:24_ACTION_activate_cleantalk- spam-protect/cleantalk.php_FUNCTION_] => Array ( [0] => Failed. Query: CREATE TABLE IF NOT EXISTS `wp_cleantalk_ua_bl` ( `id` INT(11) NOT NULL, `ua_template` VARCHAR(512) NULL DEFAULT NULL, `ua_status` TINYINT(1) NULL DEFAULT NULL, PRIMARY KEY ( `id` ), INDEX ( `ua_template` ) ); Error: Index column size too large. The maximum column size is 767 bytes. ) * ) * ) * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751378) * Hello [@silverliebt](https://wordpress.org/support/users/silverliebt/) We will check this and tell you what is wrong and how to fix this. At the moment I recommend you to reinstall the plugin with the “Complete deactivation” option enabled. You can find this option at the bottom of the plugin advanced settings. Be well, * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751409) * OK, I tried that already, but not after completely removing the plugin, which I will try now. * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751420) * After checking “complete deactivation” and then deactivating, and then deleting, I reinstalled the plugin. Upon activation, same error. Again I tried checking“ complete deactivation” and deactivating/re-activating, but errors persist. * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751422) * CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED CLEANTALK_ACCESS_KEY NOT_DEFINED CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED CLEANTALK_PLUGIN_DIR /code/wp-content/ plugins/cleantalk-spam-protect/ WP_ALLOW_MULTISITE NOT_DEFINED Debug log: Drop debug data ArrayObject Object ( [storage:ArrayObject:private] => Array ( [16: 41:04_ACTION_activate_cleantalk-spam-protect/cleantalk.php_FUNCTION_] => Array([ 0] => Failed. Query: CREATE TABLE IF NOT EXISTS `wp_cleantalk_ua_bl` ( `id` INT( 11) NOT NULL, `ua_template` VARCHAR(512) NULL DEFAULT NULL, `ua_status` TINYINT( 1) NULL DEFAULT NULL, PRIMARY KEY ( `id` ), INDEX ( `ua_template` ) ); Error: Index column size too large. The maximum column size is 767 bytes. ) * ) * ) * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13751476) * Thank you for your feedback. We will check what is wrong. All the best, * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13755871) * Hello. * We have fixed the problem. All the changes will be included in the next stable release. * Please, reinstall the plugin. ( Download link: [https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip](https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip)) * Here is a guide for you: * Go to WordPress Administrator Panel —> Plugins. Find the plugin “Spam Protection by CleanTalk” —> Deactivate. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”. Download the plugin archive from the link above. Go to Plugins —> Add New —> Upload Plugin. Choose the downloaded archive and press “Install Now”. * Contact us if you have any questions. * Best wishes, * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13755891) * Excellent, I will take these steps now and report back. Big thanks in advance. * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13756030) * The install worked on Pantheon’s Dev environment, but when moved to Test, failed with the same error. Please be aware of Pantheon’s hosting setup: [https://pantheon.io/docs/pantheon-workflow](https://pantheon.io/docs/pantheon-workflow) Also, this might be even more useful: [https://pantheon.io/docs/plugins-known-issues](https://pantheon.io/docs/plugins-known-issues) Have you had other customers hosted at Pantheon? * Sorry for the bad news. I’m considering recommending a migration to Kinsta to my client, which is where I host all new sites. Much easier. * Debug: Constants: CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED CLEANTALK_ACCESS_KEY NOT_DEFINED CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED CLEANTALK_PLUGIN_DIR / code/wp-content/plugins/cleantalk-spam-protect/ WP_ALLOW_MULTISITE NOT_DEFINED Debug log: Drop debug data ArrayObject Object ( [storage:ArrayObject:private] => Array ( [16:07:44_ACTION_activate_cleantalk-spam-protect/cleantalk.php_FUNCTION_] => Array ( [0] => Failed. Query: CREATE TABLE IF NOT EXISTS `wp_cleantalk_ua_bl`(` id` INT(11) NOT NULL, `ua_template` VARCHAR(512) NULL DEFAULT NULL, `ua_status` TINYINT(1) NULL DEFAULT NULL, PRIMARY KEY ( `id` ), INDEX ( `ua_template` ) ); Error: Index column size too large. The maximum column size is 767 bytes. ) * ) * ) * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13756061) * By the way, you can spin up a WP sandbox account at Pantheon for free, and test the Cleantalk plugin there, if you so desire. It might help in troubleshooting the issue. * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13756200) * I transfer this to the developer. Thank you! * [silverliebt](https://wordpress.org/support/users/silverliebt/) * (@silverliebt) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/#post-13756259) * Great, you are very welcome. Thanks to you as well. Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/page/2/?output_format=md) The topic ‘Error occurred while API key validating. Error: Testing is failed. Please check’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) * 28 replies * 8 participants * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-error-testing-is-failed-please-check/page/2/#post-13984036) * Status: resolved