Title: Error on Data-Export Last modified: May 25, 2018 --- # Error on Data-Export * [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/) * We’re currently using the plugin on a lot of different sites – and for some reason, they are all experiencing the same problem after the last update. the ones with WP-Rocket or other cache plugins are having issues with exporting data. (But are having no other issues) * Error: “There was a problem with your request. Please try again later.” Action:“ Download my Data” When: Both while logged in, and while requesting by email. * > [View post on imgur.com](https://imgur.com/qh3JnD1) * We tested everything pre 2.0 upgrade and the export and close-account workeded fine (Even with WP Rocket etc.) * A few of the links: [https://www.herbanordic.dk/cookies/](https://www.herbanordic.dk/cookies/) [https://lilleyogahus.dk/privatlivspolitik/](https://lilleyogahus.dk/privatlivspolitik/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/error-on-data-export/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-on-data-export/page/2/?output_format=md) * Thread Starter [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10324557) * The WP-Rocket issue is just an assumption. Its the only comming thing between them – but if noone else is having the issue, ill dig into in a few hours and disable the caching and re-test. * Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * (@fclaussen) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10324619) * This error happens when the email fails to send. * ``` if ( GDPR_Email::send( $user->user_email, "{$type}-request", $email_args ) ) { wp_send_json_success( array( 'title' => esc_html__( 'Email confirmation', 'gdpr' ), 'content' => esc_html__( 'We\'ve sent you a confirmation email.', 'gdpr' ) ) ); } else { wp_send_json_error( array( 'title' => esc_html__( 'Error!', 'gdpr' ), 'content' => esc_html__( 'There was a problem with your request. Please try again later.', 'gdpr' ) ) ); } ``` * This works for my test here. Some users reported an issue with SMTP plugins. Do you have one of those? * Thread Starter [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10324880) * No SMTP plugins, using default WP mailing setup. * Also WP Rocket had nothing to do with it either. * Both running on different hosts. * (Worked on both sites prior to update 2.0 – no new plugins since GDPR was installed) * Will keep digging. * Thread Starter [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10324971) * I’ll give the update a try and report back. * Thread Starter [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10325000) * 2.0.6 – same issue on the 2 sites. * Not sure what could be clashing. (Especially when we have 13 other sites running your GDPR plugin more than succesfully…!) * The plugin-list for the “duplicates” between the sites is: * Imagify WP-Rocket Really Simple SSL WooCommerce Delete Me Wordfence Yoast * As for the obvious WP-Rocket, i tried disabling it without any positive result. * [dlx](https://wordpress.org/support/users/deeluuxe/) * (@deeluuxe) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10326454) * Same problem here. E-Mail is being send to the user but content is blank. * I´m using Mailster to send emails: [https://codecanyon.net/item/mailster-email-newsletter-plugin-for-wordpress/3078294](https://codecanyon.net/item/mailster-email-newsletter-plugin-for-wordpress/3078294) Mailster is set to use the template for all emails send by WordPress – works fine with all other plugins (e.x.: BuddyPress, Formidable). * Plugin version: 2.0.6 * [nevefest](https://wordpress.org/support/users/nevefest/) * (@nevefest) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10326613) * I’m still getting rror: “There was a problem with your request. Please try again later.” * I’ve deactivated any Jetpack plugin for caching and the plugin that changes the default wordpress sending address. * [jocloud](https://wordpress.org/support/users/jocloud/) * (@jocloud) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10327853) * Hello, * I have exactly the same problem on 2 sites. It’s the first time I install this plugin (v2.0.6). * Not error in file, only a popup with written: _There was a problem with your request. Please try again later._ * Jo * [jocloud](https://wordpress.org/support/users/jocloud/) * (@jocloud) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10328369) * I have found the issue. The problem is when it tries to send the email (class GDPR_email). The plugin uses the function `get_do_not_reply_address` (file `includes/ class-gdpr-email.php`) to generate a noreply address: * ``` private static function get_do_not_reply_address() { $sitename = strtolower( $_SERVER['SERVER_NAME'] ); if ( substr( $sitename, 0, 4 ) === 'www.' ) { $sitename = substr( $sitename, 4 ); } return apply_filters( 'gdpr_do_not_reply_address', 'noreply@' . $sitename ); } ``` * The problem is that I run wordpress with docker and the SERVER_NAME, for me, is _wordpress_. So the generated email is noreply@_wordpress_. But because this address does not exist it raises an error. * What I have done: I have added a filter to force the noreply address in my `functions. php`: * ``` function my_gdpr_do_not_reply_address() { return 'contact@mysite.fr'; } add_filter( 'gdpr_do_not_reply_address', 'my_gdpr_do_not_reply_address', 99 ); ``` * Now I can receive emails !!! * Last think, my email plugin is Mail Bank. * Jo - This reply was modified 8 years ago by [jocloud](https://wordpress.org/support/users/jocloud/). * [dlx](https://wordpress.org/support/users/deeluuxe/) * (@deeluuxe) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10332512) * Hello! * I tried this solution but it did not help. The email send to the user still has no content. The template is applied – so the email has a design (header / footer), just the content section is blank. * Does the plugin send the text as plain text or html? I think the newsletter plugin will only use the plain text part – so if this is empty this might be the reason why (just an idea). * Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * (@fclaussen) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10332630) * Nice [@jocloud](https://wordpress.org/support/users/jocloud/) * [@deeluuxe](https://wordpress.org/support/users/deeluuxe/) We send it as plain text. Which email is not adding content? All of them? One in particular? * [dlx](https://wordpress.org/support/users/deeluuxe/) * (@deeluuxe) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10333015) * Hi [@fclaussen](https://wordpress.org/support/users/fclaussen/) * I´ve verified this again to be sure a minute ago: All 4 options (delete, rectify, complaint & export-data) don´t work. The sender is fine (specified in function my_gdpr_do_not_reply_address()) but the content of the emails are blank. * If you don´t have Mailster – I´ll pay the bill for testing. Just let me know… * [nevefest](https://wordpress.org/support/users/nevefest/) * (@nevefest) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10334892) * Adding this code in fuctions.php did nothing for me. * Thread Starter [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/) * (@patrickthagaard) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10335377) * [@fclaussen](https://wordpress.org/support/users/fclaussen/) * Okay, so we found the issue in our case with not sending emails at all. * Some of the hosts here dont allow custom email clients to send from the servers– im sure its a safety thing. * Some are whitelisted like “wordpress@” along with all emails that are created within the host itself. * So id’ suggest using the wordpress@ as sender or the default wordpress email adress, since im sure a multitude of people will have this issue depending on email security (One.com and Unoeuro to name a few – depending on setup) * ``` function my_gdpr_do_not_reply_address() { return 'wordpress@esport4u.dk'; } add_filter( 'gdpr_do_not_reply_address', 'my_gdpr_do_not_reply_address', 99 ); ``` * Works fine for our issue. Can be sub’d with any added or whitelisted email depending on host. (noreply, test etc. wont work by default) * Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * (@fclaussen) * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/#post-10337100) * I need to run some tests with this email issue. I have a possible solution but I need to verify that it works since I can’t reproduce it here. * To those who want to help test possible solutions, please join me on slack so we can coordinate a little better: [https://join.slack.com/t/gdpr-wp/shared_invite/enQtMzcxOTc3NTAxMTM4LWFkNmEzZTU3ZWY3YTlhYmVlNjNkZmFhN2Y0ZjQ3OGMzN2U3ZmFhMmQ2NjM5ZDRiMjAwOTNlODNiODJmNzdjOWU](https://join.slack.com/t/gdpr-wp/shared_invite/enQtMzcxOTc3NTAxMTM4LWFkNmEzZTU3ZWY3YTlhYmVlNjNkZmFhN2Y0ZjQ3OGMzN2U3ZmFhMmQ2NjM5ZDRiMjAwOTNlODNiODJmNzdjOWU) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/error-on-data-export/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-on-data-export/page/2/?output_format=md) The topic ‘Error on Data-Export’ is closed to new replies. * ![](https://ps.w.org/gdpr/assets/icon.svg?rev=1837142) * [GDPR](https://wordpress.org/plugins/gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/gdpr/) * [Active Topics](https://wordpress.org/support/plugin/gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gdpr/reviews/) * 17 replies * 6 participants * Last reply from: [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * Last activity: [8 years ago](https://wordpress.org/support/topic/error-on-data-export/page/2/#post-10342061) * Status: not resolved