Title: Error on Data-Export
Last modified: May 25, 2018

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# Error on Data-Export

 *  [Patrick Thagaard](https://wordpress.org/support/users/patrickthagaard/)
 * (@patrickthagaard)
 * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/)
 * We’re currently using the plugin on a lot of different sites – and for some reason,
   they are all experiencing the same problem after the last update. the ones with
   WP-Rocket or other cache plugins are having issues with exporting data. (But 
   are having no other issues)
 * Error: “There was a problem with your request. Please try again later.”
    Action:“
   Download my Data” When: Both while logged in, and while requesting by email.
 * > [View post on imgur.com](https://imgur.com/qh3JnD1)
 * We tested everything pre 2.0 upgrade and the export and close-account workeded
   fine (Even with WP Rocket etc.)
 * A few of the links:
    [https://www.herbanordic.dk/cookies/](https://www.herbanordic.dk/cookies/)
   [https://lilleyogahus.dk/privatlivspolitik/](https://lilleyogahus.dk/privatlivspolitik/)

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 *  [movisart](https://wordpress.org/support/users/movisart/)
 * (@movisart)
 * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/page/2/#post-10342019)
 * In my case only send to the noreply@ email and not to the user@ email that requests
   the data. Simply doesn’t work.
 * I undertand that you may send the e-mail to the noreply@ but i think isn’t a 
   good practice if who requests the download the data is the user, then you send
   the e-mail for the user not for the noreply, i don’t understand why you are make
   this works this way.
 *  Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/)
 * (@fclaussen)
 * [8 years ago](https://wordpress.org/support/topic/error-on-data-export/page/2/#post-10342061)
 * I’ve set it up like this because of the data breach notification batch emails.
   I don’t want to disclose users emails.
 * Again, I have a test version that might fix this issue, I just need people that
   are facing these issues to test it out, see if it works for them.
 * The slack group link is there.

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The topic ‘Error on Data-Export’ is closed to new replies.

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 * 17 replies
 * 6 participants
 * Last reply from: [Fernando Claussen](https://wordpress.org/support/users/fclaussen/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/error-on-data-export/page/2/#post-10342061)
 * Status: not resolved