Title: Error on installing
Last modified: April 4, 2023

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# Error on installing

 *  Resolved [devkate](https://wordpress.org/support/users/devkate/)
 * (@devkate)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-on-installing-4/)
 * **Error Installing License**
 * An error occurred while installing your license key.
 * Please try again. If the problem persists, please [contact Wordfence Support](https://www.wordfence.com/help/api-key)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-installing-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-on-installing-4/#post-16626338)
 * Hi there [@devkate](https://wordpress.org/support/users/devkate/), I’m sorry 
   to see you’ve had this problem.
 * Have you already tried checking the installation and troubleshooting steps on
   the following page?: [https://www.wordfence.com/help/api-key/#installing-your-free-license-key](https://www.wordfence.com/help/api-key/#installing-your-free-license-key)
 * If so, and you’re following the process in the video, let me know and we’ll try
   to obtain some diagnostic information.
 * Thanks,
   Peter.
 *  Thread Starter [devkate](https://wordpress.org/support/users/devkate/)
 * (@devkate)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-on-installing-4/#post-16628946)
 * Yes I did everything documentation says, 
   also when I want to deactive the plugin
   an error occurred  again and I can’t deactivated, (I renamed the plugin from 
   the server to deactivated) What else can I do to find solution?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error on installing’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [devkate](https://wordpress.org/support/users/devkate/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/error-on-installing-4/#post-16628946)
 * Status: resolved