Title: Error on installing WP Forms
Last modified: April 5, 2023

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# Error on installing WP Forms

 *  Resolved [saraeee](https://wordpress.org/support/users/saraeee/)
 * (@saraeee)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/)
 * Hi. I want to use template starter on my WordPress site with Elementor page builder.
   I tested the plugin on some of the themes and I get below error:
 * What went wrong?
   Importing forms failed due to parse JSON error.
 * More technical information from console:
   There was an error downloading the WP
   Forms file.
 * When I check I see the WP forms is installed but I wee this error again. Even
   I removed WP Forms and install again and the problem didn’t solved. Any idea?
    -  This topic was modified 3 years, 1 month ago by [saraeee](https://wordpress.org/support/users/saraeee/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/#post-16651511)
 * Hi [@saraeee](https://wordpress.org/support/users/saraeee/),
 * Please try to increase the resource by referring to this [doc](https://wpastra.com/docs/5xx-error-starter-templates/#step-four:-increase-resources-set-by-host)
   and try again.
 * If it’s still failed, you can try to manually install the WP Forms plugin first,
   then try to import the template.
 * I hope it will help.
 * Kind regards,
    Herman 😊
 *  Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/#post-16693392)
 * Hi, hope you find my previous response helpful for you. I am marking this thread
   as `Resolved` due to inactivity. Feel free to start a new thread if you need 
   any help related to this plugin.
 * Kind regards,
    Herman 😊
 *  [peterhx](https://wordpress.org/support/users/peterhx/)
 * (@peterhx)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/#post-17023841)
 * Hi,
 * I increased the resources according to the doc you shared in Webstation in the
   3 profiles I have. But I still get the JSON error when trying to import the Nature
   template. WPForms is installed.
    -  This reply was modified 2 years, 8 months ago by [peterhx](https://wordpress.org/support/users/peterhx/).
    -  This reply was modified 2 years, 8 months ago by [peterhx](https://wordpress.org/support/users/peterhx/).
 *  Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/#post-17026904)
 * Hi [@peterhx](https://wordpress.org/support/users/peterhx/),
 * Most of the time, if you’re failing to import a Starter Template, it’s related
   to the server.
 * Anyway, it seems your problem is a bit different with the original TS’s problem.
   Please start a [new thread](https://wordpress.org/support/plugin/astra-sites/#new-topic-0)
   and provide more details about the problem you are facing. We will try to help
   our best there.
 * Kind regards,
    Herman 😊

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error on installing WP Forms’ is closed to new replies.

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## Tags

 * [JSON error](https://wordpress.org/support/topic-tag/json-error/)
 * [wp forms](https://wordpress.org/support/topic-tag/wp-forms/)

 * 4 replies
 * 3 participants
 * Last reply from: [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/error-on-installing-wp-forms/#post-17026904)
 * Status: resolved