Title: Error on Math captcha
Last modified: October 27, 2016

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# Error on Math captcha

 *  Resolved [salpilk](https://wordpress.org/support/users/salpilk/)
 * (@salpilk)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/)
 * Hi,
    I’ve received reports of readers being unable to submit comments due to 
   making an error on the math security question – even when it was definitely correct.
   Any ideas what the problem might be?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8364879)
 * Hi, do you have a cache plugin installed in your site? Have you tested this issue
   on your computer? Sometimes it could be related to the browser. Can you check
   your log files under **Dashboard**?
    -  This reply was modified 9 years, 7 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/).
 *  Thread Starter [salpilk](https://wordpress.org/support/users/salpilk/)
 * (@salpilk)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8368175)
 * Hi,
    I don’t have a cache plugin. When you say check the log files under dashboard–
   do you mean WP dashboard? I’ve cant figure out how the do this… have googled 
   and they mentioned Plesk control panel…
 * Thanks
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8369393)
 * Hi, I meant the plugins **WP Security -> Dashboard**.
 * Regards
 *  [maxoxide](https://wordpress.org/support/users/maxoxide/)
 * (@maxoxide)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8375386)
 * Dear Support,
 * I have the same issue with wp login page, error on the math security question–
   even when it was definitely correct. I have to try 3-10 times for login.
 * I have a W3 cache plugin installed. And right now im dissable the login captcha
   function.
 * Please help, thanks
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8375419)
 * [@maxoxide](https://wordpress.org/support/users/maxoxide/) can you create a new
   support thread.
 * Thank you
 *  [maxoxide](https://wordpress.org/support/users/maxoxide/)
 * (@maxoxide)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8375508)
 * I already resolve the issue, in my case is because i enable AJAX functionality.
 * Thank You
 *  Thread Starter [salpilk](https://wordpress.org/support/users/salpilk/)
 * (@salpilk)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8435094)
 * Hi,
 * When I view the AIOWPS log files in the WP Security -> Dashboard they are empty.
   
   Any other ideas on why website visitors might be getting an error message when
   they try and submit comments with the Math Captcha?
 * Many thanks
    Sally
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8435844)
 * Hi Sally, this is not easy to troubleshoot because it does not occur on any of
   my websites running this plugin. Next time one of your visitors reports this 
   can you ask them to let you know what Browser they are using? And did they delete
   the browser cache after experiencing this issue on their machine and tried again?
 * Regards

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Error on Math captcha’ is closed to new replies.

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## Tags

 * [all in one wp security firewall](https://wordpress.org/support/topic-tag/all-in-one-wp-security-firewall/)
 * [Comments](https://wordpress.org/support/topic-tag/comments/)
 * [Math](https://wordpress.org/support/topic-tag/math/)

 * 8 replies
 * 3 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/error-on-math-captcha/#post-8435844)
 * Status: resolved