Title: Error on multisite tracking
Last modified: August 22, 2016

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# Error on multisite tracking

 *  Resolved [nmah](https://wordpress.org/support/users/nadramah/)
 * (@nadramah)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/error-on-multisite-tracking/)
 * I have two multisite. The new one has wp-piwik installed but suddenly stopped
   from working.
 * If I add piwik URL and also auth token, then:
    cURL is available. allow_url_fopen
   is enabled.
 * If I run the test, it says :
    Result: Time: 0.01s
 * But if I select tracking code checkmark, then it shows the following message 
   inside the box:
    *** SITE SPECIFIC EXAMPLE CODE ***
 * My older multisite shows the real code and not this message.
 * The code did not add to any site, no information has been shown and also An error
   occurred: Unknown site/blog. [Support]
 * No idea where should I look for the error.
 * [https://wordpress.org/plugins/wp-piwik/](https://wordpress.org/plugins/wp-piwik/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [nmah](https://wordpress.org/support/users/nadramah/)
 * (@nadramah)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/error-on-multisite-tracking/#post-5559083)
 * I have found the issue and solved it!
 * The issue was SSL and PayPal connection and the solution was restarting the entire
   server.
 * What is the relation between our server, PayPal and Piwik?
 * I don’t know!!!
 *  Plugin Author [braekling](https://wordpress.org/support/users/braekling/)
 * (@braekling)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-on-multisite-tracking/#post-5559149)
 * Hm, do you also access WP-Piwik using SSL? Maybe it was an issue related to your
   SSL configuration?
 *  Thread Starter [nmah](https://wordpress.org/support/users/nadramah/)
 * (@nadramah)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-on-multisite-tracking/#post-5559154)
 * We do. Nothing changed. Only a restart solved the issue. (httpd restart did not)
 * But thank you for your comment.
 * We are a big fan of WP Piwik and wish you enough money to add more widget data
   to WordPress admin side. We got impressed when we saw the plugin for the first
   time.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error on multisite tracking’ is closed to new replies.

 * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668)
 * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [nmah](https://wordpress.org/support/users/nadramah/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/error-on-multisite-tracking/#post-5559154)
 * Status: resolved