Title: Error on sync
Last modified: August 17, 2024

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# Error on sync

 *  Resolved [Pablo Savigne](https://wordpress.org/support/users/harren/)
 * (@harren)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/error-on-sync/)
 * Hi, Im getting this error code when I click on API Pull Integration Status: `{"
   rest_api_partner_token":{"error_code":"wpcom_partner_token_not_associated","error_message":"
   No token found associated with the client ID and user.","error_type":"rest_api_partner_token"}}`
 * And my products are unavailable to sync with Google Merchant. Any idea to solve
   this? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Jorge Mahecha](https://wordpress.org/support/users/jorgemd24/)
 * (@jorgemd24)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/error-on-sync/#post-17964837)
 * Hi [@harren](https://wordpress.org/support/users/harren/)! Thanks for reporting
   this. Just to confirm, when you go to the Connect Test Page at “wp-admin/admin.
   php?page=connection-test-admin-page” and click “Get API Pull Integration Status,”
   then you see the “error” like in the image below? Is that correct?
 * ![](https://wordpress.org/29a7389e-3a0a-445d-8cf1-9bde1e9d5c92)
 * [https://d.pr/i/j2rHt2](https://d.pr/i/j2rHt2)
 * If that’s the case, it’s not technically an error. It just means you haven’t 
   onboarded to the new syncing method, but that shouldn’t affect the product syncing
   using the classic mechanism. I’ll work on making that page less confusing.
 * As for your products not syncing, could you share the channel visibility status
   of the products? Or you could check under WC -> Status -> Logs to see if there
   are any issues you can share with us?
 * ![](https://wordpress.org/a52cbb1e-e039-41ab-81d6-169351c4e839)
 * [https://d.pr/i/FI4yzI](https://d.pr/i/FI4yzI)
 * Thanks!
    -  This reply was modified 1 year, 9 months ago by [Jorge Mahecha](https://wordpress.org/support/users/jorgemd24/).
 *  Thread Starter [Pablo Savigne](https://wordpress.org/support/users/harren/)
 * (@harren)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/error-on-sync/#post-17966448)
 * Thanks for your reply, I attach the screenshots
 * Get API Pull Integration Status –> [https://screen.pablosavigne.com/HwqsWlltD0TNrtt6LjKb](https://screen.pablosavigne.com/HwqsWlltD0TNrtt6LjKb)
 * Woocommerce log –> [https://screen.pablosavigne.com/NFx6Wf6f3Z4f4pHnnlTb](https://screen.pablosavigne.com/NFx6Wf6f3Z4f4pHnnlTb)
 *  [Jorge Mahecha](https://wordpress.org/support/users/jorgemd24/)
 * (@jorgemd24)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/error-on-sync/#post-17974022)
 * Hi [@harren](https://wordpress.org/support/users/harren/)!
 * The screenshots indicate that the new product synchronization mechanism isn’t
   active yet, but that shouldn’t be the reason your products aren’t syncing. If
   you’d like to remove that “error” message, you just need to opt in to the mechanism
   by going to the settings page: [https://d.pr/i/qVfMsU](https://d.pr/i/qVfMsU).
 * To help identify why your products aren’t syncing, could you share a screenshot
   of the channel visibility for one of the products that’s not syncing? Here’s 
   an example: [https://d.pr/i/FI4yzI](https://d.pr/i/FI4yzI). Additionally, on 
   the connection test page (`wp-admin/admin.php?page=connection-test-admin-page`),
   could you click on “MC Connection Status” and share the results with us? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error on sync’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Jorge Mahecha](https://wordpress.org/support/users/jorgemd24/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/error-on-sync/#post-17974022)
 * Status: resolved