Title: Error on verifying api key
Last modified: February 7, 2022

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# Error on verifying api key

 *  Resolved [bflowg](https://wordpress.org/support/users/bflowg/)
 * (@bflowg)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/error-on-verifying-api-key/)
 * Hi! I installed the CleanTalk plugin, created an account on CleanTalk and pasted
   the api key in the settings. I get these errors:
 * 2022-02-07 15:36:01: Error occurred while checking account status. Error: CONNECTION_ERROR:“
   cURL error 28: Failed to connect to api.cleantalk.org port 443: Connection timed
   out”
    2022-02-07 15:36:01: Error occurred while API key validating. Error: Testing
   is failed. Please check the Access key.
 * I tried posting a comment with the blacklisted email and it’s ok, but in the 
   admin I have no buttons for removing spam from existing comments for example 
   and all the icons under “Protection is active” are red X’s.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Denis Shagy](https://wordpress.org/support/users/shagimuratov/)
 * (@shagimuratov)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/error-on-verifying-api-key/#post-15338933)
 * Hi [@bflowg](https://wordpress.org/support/users/bflowg/),
 * To solve this issue we have to know some details about your account. Please post
   support request in the Dashboard,
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thanks.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/error-on-verifying-api-key/#post-15361366)
 * Hello.
    We haven’t heard back from you in a while, so I’m going to mark this 
   thread as “resolved”. If you have any further questions, you can start a new 
   thread or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error on verifying api key’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [api](https://wordpress.org/support/topic-tag/api/)

 * 2 replies
 * 3 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/error-on-verifying-api-key/#post-15361366)
 * Status: resolved