Title: Error on webhook endpoint API Last modified: July 26, 2022 --- # Error on webhook endpoint API * Resolved [antonios31](https://wordpress.org/support/users/antonios31/) * (@antonios31) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/) * Dear staff, from some days i’m receiving from stripe the mail where they say to me that i’m having errors on endpoint of webhook. The plugin works, i receive the order on my site and also on stripe account, nothing strange. How to fix it? Thanks please see the images [https://ibb.co/N99yKFW](https://ibb.co/N99yKFW) [https://ibb.co/VqmNdfV](https://ibb.co/VqmNdfV) [https://ibb.co/G74KnV9](https://ibb.co/G74KnV9) [https://ibb.co/QvTkpDF](https://ibb.co/QvTkpDF) [https://ibb.co/PYWJ8PX](https://ibb.co/PYWJ8PX) [https://ibb.co/JFzC2YS](https://ibb.co/JFzC2YS) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-webhook-endpoint-api%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Summer M.a11n](https://wordpress.org/support/users/shrutiwpcom/) * (@shrutiwpcom) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15859936) * Hi [@antonios31](https://wordpress.org/support/users/antonios31/), * 1) Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * 2) Could you also share the exact message from Stripe? * Please feel to redact all sensitive information from your response. * Thanks! * Thread Starter [antonios31](https://wordpress.org/support/users/antonios31/) * (@antonios31) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15859959) * Hi, system status here * > ` > ### WordPress Environment ### > WordPress address (URL): [https://beautiqline.it](https://beautiqline.it) > > Site address (URL): [https://beautiqline.it](https://beautiqline.it) WC Version: > 6.7.0 REST API Version: ✔ 6.7.0 WC Blocks Version: ✔ 7.8.3 Action Scheduler > Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – > WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: ✔ Language: it_IT External > object cache: – > ### Server Environment ### > Server Info: LiteSpeed > PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time > Limit: 6000 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1q > SUHOSIN Installed: – > MySQL Version: 5.5.5-10.3.35-MariaDB-cll-lve Max Upload > Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: > ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ > ### Database ### > WC Database Version: 6.7.0 > WC Database Prefix: wp_ Dimensione totale database: > 68.96MB Dimensione dati database: 41.03MB Dimensione indice database: 27.93MB > wp_woocommerce_sessions: Dati: 1.36MB + indice: 0.02MB + motore InnoDB wp_woocommerce_api_keys: > Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_woocommerce_attribute_taxonomies: > Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_woocommerce_downloadable_product_permissions: > Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_woocommerce_order_items: Dati: > 0.05MB + indice: 0.02MB + motore InnoDB wp_woocommerce_order_itemmeta: Dati: > 0.14MB + indice: 0.14MB + motore InnoDB wp_woocommerce_tax_rates: Dati: 0.02MB > + 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2 nav_menu_item: > 78 page: 35 post: 26 product: 123 product_variation: 4 revision: 3 saswp: 2 > shop_coupon: 15 shop_order: 618 ux_template: 1 wafs: 2 wp_global_styles: 1 > wpforms: 1 > ### Security ### > Secure connection (HTTPS): ✔ > Hide errors from visitors: ✔ > ### Active Plugins (43) ### > Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek– > 3.0 > GDPR Cookie Consent: by WebToffee – 2.1.2 Cost of Goods for WooCommerce > Pro: by WPFactory – 2.6.2 Joinchat: by Creame – 4.5.9 Simple Custom CSS and > JS: by SilkyPress.com – 3.40 Customer Reviews for WooCommerce: by CusRev – > 5.0.0 Defer Transictional Emails For WooCommerce: by Jose Mortellaro – 0.0.1 > Easy Table of Contents: by Magazine3 – 2.0.29 Editor Cleanup for Flatsome: > by Jose Mortellaro – 0.0.1 Enable SVG, WebP, and ICO Upload: by ideasToCode– > 1.0.1 Facebook for WooCommerce: by Facebook – 2.6.18 Freesoul Disattiva Plugins: > by Jose Mortellaro – 1.9.2.2 If Menu – Visibility control for 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> API Enabled: – > Force SSL: – Currency: EUR (€) Currency Position: left Thousand > Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product > Types: external (external) grouped (grouped) simple (simple) variable (variable) > woosb (woosb) > Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) > > exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) > rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- > 5 (rated-5) > Connected to WooCommerce.com: – > Enforce Approved Product Download Directories:– > ### WC Pages ### > Shop base: #9 – /negozio/ > Carrello: #65 – /cart/ Pagamento: #64 – /checkout/ > Il mio account: #63 – /my-account/ Termini e condizioni: #504 – /termini-e- > condizioni/ > ### Theme ### > Name: Flatsome Child > Version: 3.0 Author URL: Child Theme: ✔ Parent Theme > Name: Flatsome Parent Theme Version: 3.15.7 Parent Theme Author URL: [http://www.uxthemes.com/](http://www.uxthemes.com/) > WooCommerce Support: ✔ > ### Templates ### > Overrides: flatsome/woocommerce/archive-product.php > flatsome/woocommerce/cart/ > cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/ > cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/ > checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/ > checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/ > woocommerce/content-product.php flatsome/woocommerce/content-single-product. > php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/ > breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/ > global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/ > woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/ > woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php > flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form- > login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/ > notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/ > notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/ > single-product/photoswipe.php flatsome/woocommerce/single-product/price.php > flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/ > single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating. > php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single- > product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/ > woocommerce/single-product/share.php flatsome/woocommerce/single-product/short- > description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome- > child/woocommerce/single-product/title.php flatsome/woocommerce/single-product/ > up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/ > single-product.php flatsome/woocommerce/content-product_cat.php > ### Admin ### > Enabled Features: activity-panels > analytics coupons customer-effort-score- > tracks experimental-products-task experimental-import-products-task experimental- > fashion-sample-products experimental-product-tour homescreen marketing mobile- > app-banner navigation onboarding onboarding-tasks remote-inbox-notifications > remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions > store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay- > subscriptions-page > Disabled Features: minified-js > settings > Daily Cron: ✔ Next scheduled: 2022-07-27 09:11:00 +02:00 > Options: ✔ Notes: > 35 Onboarding: completed > ### Action Scheduler ### > Complete: 17.802 > Oldest: 2022-06-26 11:48:38 +0200 Newest: 2022-07-26 14:19: > 51 +0200 > Pending: 9 > Oldest: 2022-07-26 14:21:37 +0200 Newest: 2022-08-02 07:10:51 + > 0200 > ### Status report information ### > Generated at: 2022-07-26 14:20:36 +02:00 > ``` > > > mail from stripe >
> ``` > > Ciao da Stripe. > Abbiamo riscontrato problemi durante l’invio di richieste in modalità live > a un endpoint del webhook associato al tuo account *** di ***. Stripe invia > eventi webhook al tuo server per informarti dell’attività che si verifica sul > tuo account Stripe, come l’esecuzione di un bonifico o la creazione di una > fattura. > L’URL dell’endpoint del webhook con errori è: [https://***.it/?wc-api=wc_stripe](https://***.it/?wc-api=wc_stripe) > Il tuo account Stripe è stato configurato da te (o da qualcuno del tuo team) > per inviare eventi a tale URL. Puoi modificare gli endpoint del webhook del > tuo account dalla Dashboard. > Nella maggior parte dei casi un webhook con errori non influisce su pagamenti > o bonifici. Tuttavia: > Se usi abbonamenti, ci affidiamo all’endpoint del webhook per avvisarti di > nuove fatture. Tali fatture potrebbero subire ritardi anche di tre giorni se > l’endpoint non è in grado di riceverle correttamente. > Se usi Checkout e ti affidi all’evento checkout.session.completed per la procedura > di completamento degli acquisti, dovresti verificare i pagamenti completati > per assicurarti di avere evaso tutti gli acquisti recenti. > Abbiamo tentato l’invio di notifiche di eventi a questo endpoint 47 volte dopo > il primo tentativo fallito registrato in data 17 luglio 2022 09:32:11 UTC. > Se questo endpoint è importante per la tua applicazione, prova a risolvere > il problema. Se l’endpoint del webhook non ti serve, puoi eliminarlo dalle > impostazioni del webhook di Stripe. Interromperemo l’invio di notifiche di > eventi a questo endpoint del webhook entro il giorno 26 luglio 2022 09:32:11 > UTC. > Ecco il riepilogo degli errori che abbiamo ricevuto durante i tentativi di > invio di eventi webhook: > 47 requests had other errors while sending the webhook event. > Deve essere restituito un codice di stato tra HTTP 200 e 299 affinché Stripe > consideri l’evento webhook correttamente recapitato. > Per maggiori dettagli su questi errori e per verificare l’attività recente > del tuo account, consulta l’elenco completo degli eventi e dei log delle richieste > nella Dashboard. > Per ulteriori informazioni sull’uso dei webhook, ti consigliamo di consultare > la nostra documentazione. > Cordiali saluti, > Il team di Stripe` * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15860228) * Hello [@antonios31](https://wordpress.org/support/users/antonios31/)! * Thanks for the reply! * There seems to be a related thread with a similar inquiry here: [https://wordpress.org/support/topic/webhook-endpoint-error-email-from-stripe-2/](https://wordpress.org/support/topic/webhook-endpoint-error-email-from-stripe-2/) * Could you please have a look at the suggestions there and see if they address your issues? * Let us know how it turns out! We will be here. * Thread Starter [antonios31](https://wordpress.org/support/users/antonios31/) * (@antonios31) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15872640) * Hi Joseph, no i did not resolve. I tried the answers of the other topic but nothing changed. Stripe staff told me the problem is of your plugin and i think is right because these problems born about 2-3 weeks ago. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15872872) * Hi [@antonios31](https://wordpress.org/support/users/antonios31/), * We appreciate that you’ve tested that. * So that we can take a closer look, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create/login to a WooCommerce account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error on webhook endpoint API’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 5 replies * 4 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-webhook-endpoint-api/#post-15872872) * Status: resolved