Title: Error on wp-admin sometimes
Last modified: March 28, 2025

---

# Error on wp-admin sometimes

 *  Resolved [enricgomezstudio](https://wordpress.org/support/users/enjoymmstudio/)
 * (@enjoymmstudio)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/)
 *     ```wp-block-code
       A la hora de buscar ayuda con este problema puede que se te pida algo de la siguiente información:WordPress versión 6.7.2Tema activo: Hello Elementor Child (versión 1.0.0)Plugin actual: Security by CleanTalk (versión 2.154)PHP versión 8.2.27Detalles del error==================Se ha producido un error del tipo E_ERROR en la línea 502 del archivo /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php. Mensaje de error: Uncaught RuntimeException: SplFileInfo::isLink(): open_basedir restriction in effect. File(/home/rgregalos/www/wp-content/db.php) is not within the allowed path(s): (/usr/home/rgregalos:/home/rgregalos:/tmp) in /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php:502Stack trace:#0 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php(502): SplFileInfo->isLink()#1 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php(140): CleantalkSP\SpbctWP\Scanner\Surface->countFilesInDir('/home/rgregalos...')#2 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(1011): CleantalkSP\SpbctWP\Scanner\Surface->__construct('/home/rgregalos...', '/home/rgregalos...', Array)#3 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(196): CleantalkSP\SpbctWP\Scanner\ScannerQueue->file_system_analysis()#4 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/inc/spbc-scanner.php(59): CleantalkSP\SpbctWP\Scanner\ScannerQueue::controllerBackground('1753458621', 'file_system_ana...', 0, 700)#5 [internal function]: spbc_scanner__controller('1753458621')#6 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(121): call_user_func('spbc_scanner__c...', Array)#7 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(54): CleantalkSP\Common\Cron->runTasks()#8 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/security-malware-firewall.php(370): CleantalkSP\Common\Cron->execute()#9 /home/rgregalos/www/wp-settings.php(526): include_once('/home/rgregalos...')#10 /home/rgregalos/www/wp-config.php(85): require_once('/home/rgregalos...')#11 /home/rgregalos/www/wp-load.php(50): require_once('/home/rgregalos...')#12 /home/rgregalos/www/wp-admin/admin-ajax.php(22): require_once('/home/rgregalos...')#13 {main}  thrown
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-wp-admin-sometimes%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18387602)
 * Hello [@enjoymmstudio](https://wordpress.org/support/users/enjoymmstudio/),
 * Please check that the path /home/rgregalos/www/wp-content/db.php is included 
   in the list of allowed directories in the open_basedir configuration in your 
   php.ini file or your web server settings. You can ask your hosting support about
   this.
 * Did it help you?
 *  Thread Starter [enricgomezstudio](https://wordpress.org/support/users/enjoymmstudio/)
 * (@enjoymmstudio)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18391233)
 * Hi, I already did it on our server but we still receive this error:
 * Se ha producido un error del tipo E_ERROR en la línea 502 del archivo /home/rgregalos/
   www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/
   Surface.php. Mensaje de error: Uncaught RuntimeException: SplFileInfo::isLink():
   open_basedir restriction in effect. File(/home/rgregalos/www/wp-content/db.php)
   is not within the allowed path(s): (/usr/home/rgregalos:/home/rgregalos:/tmp)
   in /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/
   SpbctWP/Scanner/Surface.php:502
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18391320)
 * Thank you for your feedback. I will ask our developers about what we can do for
   you. We will contact you within 1-3 business days.
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18395834)
 * Hello [@enjoymmstudio](https://wordpress.org/support/users/enjoymmstudio/),
 * We’ve fixed this issue. All the changes made will be included in the next stable
   release.
 * Please, use this instruction below to install the fixed version.
 * Download link: [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Security by CleanTalk”—
       > Delete. Confirm “Yes, delete these files”.
    4. Go to Plugins —> Add New —> Upload Plugin.
    5. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.
 * Did it help you?
 *  Thread Starter [enricgomezstudio](https://wordpress.org/support/users/enjoymmstudio/)
 * (@enjoymmstudio)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18395930)
 * Hi, we’ll be following it on the next days and I’ll tell you 🙂
 * Thank you.
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18395982)
 * Please, keep us informed.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18415030)
 * Hello [@enjoymmstudio](https://wordpress.org/support/users/enjoymmstudio/) .
   
   We haven’t heard back from you in a few days, so I’m going to mark this thread
   as “resolved”.If you have any further questions, you can start a new thread or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error on wp-admin sometimes’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/error-on-wp-admin-sometimes/#post-18415030)
 * Status: resolved