Title: Error: Oops, something went wrong Last modified: January 18, 2025 --- # Error: Oops, something went wrong * Resolved [wearlegend](https://wordpress.org/support/users/wearlegend/) * (@wearlegend) * [1 year, 4 months ago](https://wordpress.org/support/topic/error-oops-something-went-wrong-5/) * Whenever i try to manage the plugin from the payments section, it shows me the same thing everytime, you can see the image of the error below, how can i resolve the issue? [https://toffeeshare.com/c/ukY5pfHGST](https://toffeeshare.com/c/ukY5pfHGST) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.5.2Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.8.2Log Directory Writable: ✔WP Version: 6.7.1WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: –### Server Environment ###Server Info: LiteSpeedPHP Version: 8.2.20PHP Post Max Size: 256 MBPHP Time Limit: 300PHP Max Input Vars: 5000cURL Version: 7.76.1OpenSSL/3.0.7SUHOSIN Installed: –MySQL Version: 10.11.10-MariaDBMax Upload Size: 256 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 391customize_changeset: 9elementor_library: 2nav_menu_item: 4page: 19post: 12product: 14product_variation: 117revision: 147shop_order_placehold: 4staticblocks: 5wp_navigation: 1wpcf7_contact_form: 2### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (14) ###All in One SEO: by All in One SEO Team – 4.7.8Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.3Contact Form 7: by Takayuki Miyoshi – 6.0.3DePay for WooCommerce: by DePay – 2.12.19Elementor Pro: by Elementor.com – 3.25.4Elementor: by Elementor.com – 3.26.5XStore Core: by 8theme – 5.4.6Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.4Google for WooCommerce: by WooCommerce – 2.9.5MC4WP: Mailchimp for WordPress: by ibericode – 4.9.21Printify Shipping Method: by Printify – 3.0WooPayments: by WooCommerce – 8.8.0WooCommerce PayPal Payments: by WooCommerce – 2.9.6WooCommerce: by Automattic – 9.5.2### Inactive Plugins (2) ###OptinMonster: by OptinMonster Popup Builder Team – 2.16.13WP Fastest Cache: by Emre Vona – 1.3.3### Settings ###Legacy API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 503 B### WC Pages ###Shop base: #10 - /shop/Cart: #11 - /cart/ - Contains the [woocommerce_cart] shortcodeCheckout: #12 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #13 - /my-account/Terms and conditions: ❌ Page not set### Theme ###Name: XstoreVersion: 9.4.6Author URL: https://www.8theme.comChild Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: xstore/woocommerce/archive-product.phpxstore/woocommerce/cart/cart-empty.phpxstore/woocommerce/cart/cart-shipping.phpxstore/woocommerce/cart/cart.phpxstore/woocommerce/cart/cross-sells.phpxstore/woocommerce/cart/mini-cart.phpxstore/woocommerce/cart/proceed-to-checkout-button.phpxstore/woocommerce/checkout/form-billing.phpxstore/woocommerce/checkout/form-checkout.phpxstore/woocommerce/checkout/form-shipping.phpxstore/woocommerce/checkout/review-order.phpxstore/woocommerce/checkout/thankyou.phpxstore/woocommerce/content-product-cat.phpxstore/woocommerce/content-product.phpxstore/woocommerce/content-single-product.phpxstore/woocommerce/content-widget-product.phpxstore/woocommerce/content-widget-reviews.phpxstore/woocommerce/global/breadcrumb.phpxstore/woocommerce/global/form-login.phpxstore/woocommerce/global/wrapper-end.phpxstore/woocommerce/global/wrapper-start.phpxstore/woocommerce/loop/header.phpxstore/woocommerce/loop/loop-end.phpxstore/woocommerce/loop/loop-start.phpxstore/woocommerce/loop/no-products-found.phpxstore/woocommerce/loop/result-count.phpxstore/woocommerce/myaccount/dashboard.phpxstore/woocommerce/myaccount/form-login.phpxstore/woocommerce/myaccount/navigation.phpxstore/woocommerce/product-searchform.phpxstore/woocommerce/single-product/add-to-cart/simple.phpxstore/woocommerce/single-product/meta.phpxstore/woocommerce/single-product/product-image.phpxstore/woocommerce/single-product/related.phpxstore/woocommerce/single-product/tabs/tabs.phpxstore/woocommerce/single-product/title.phpxstore/woocommerce/single-product/up-sells.phpxstore/woocommerce/single-product-reviews.phpxstore/woocommerce/single-product.php### WooPayments ###Version: 8.8.0Connected to WPCOM: YesWPCOM Blog ID: 237287708Account ID: acct_1Q29nOCF1bf5hOYPPayment Gateway: DisabledTest Mode: DisabledEnabled APMs: cardWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (product,cart,checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: DisabledDocuments: DisabledLogging: Disabled### WooCommerce PayPal Payments ###Onboarded: ✔Shop country code: USWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔Webhook status: –PayPal Vault enabled: –ACDC Vault enabled: ✔Logging enabled: –Reference Transactions: ✔Used PayPal Checkout plugin: –Subscriptions Mode: DisabledPayPal Shipping Callback: –Apple Pay: ✔Google Pay: ✔Fastlane: –### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blockscoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemblueprintreactify-classic-payments-settingsuse-wp-horizonadd-to-cart-with-options-stepper-layoutDaily Cron: ✔ Next scheduled: 2025-01-19 10:55:55 +00:00Options: ✔Notes: 84Onboarding: skipped### Action Scheduler ###Complete: 323Oldest: 2024-12-19 03:23:28 +0000Newest: 2025-01-18 17:34:43 +0000Failed: 3Oldest: 2024-09-06 10:59:28 +0000Newest: 2025-01-18 09:14:24 +0000Pending: 8Oldest: 2025-01-18 17:49:43 +0000Newest: 2025-02-02 06:33:22 +0000### Status report information ###Generated at: 2025-01-18 17:41:32 +00:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-oops-something-went-wrong-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Reynier (a11n)](https://wordpress.org/support/users/reynierc/) * (@reynierc) * [1 year, 4 months ago](https://wordpress.org/support/topic/error-oops-something-went-wrong-5/#post-18251822) * Hi [@wearlegend](https://wordpress.org/support/users/wearlegend/) * Thanks for reaching out. Could you check if there are any pending updates for your plugins or if you have made any updates recently? Also, the image of the error didn’t come through. Would you mind sending it again with the exact steps that led to the error? * Just to rule out errors caused by browser cache problems or hosting. Please try these initial troubleshooting steps: 1. Clear your browser cache and cookies, then try to manage the plugin again. 2. Use a different browser or open an incognito window to see if the issue persists. 3. Reach out to your hosting provider to ensure there are no current issues affecting your site. * Looking forward to getting this sorted out. * Thread Starter [wearlegend](https://wordpress.org/support/users/wearlegend/) * (@wearlegend) * [1 year, 4 months ago](https://wordpress.org/support/topic/error-oops-something-went-wrong-5/#post-18254000) * I got to know there is a theme plugin that is causing the issue in plugins that are integrated with woocommerce. i cannot delete that plugin either. so is there a way that i could use both of them together? * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 year, 4 months ago](https://wordpress.org/support/topic/error-oops-something-went-wrong-5/#post-18258879) * Hi there! * Since the issue you are facing is caused by the plugin provided with your theme, the theme developer is in the best position to provide a solution. Please reach out to them with details about the conflict, as they may have a workaround or a fix available. * If that does not resolve the issue, please note that fixing this would require some customization on your site. However, we do not provide support for customizations and If you need more in-depth support or want to consider professional assistance for customization, I can recommend [WooExperts](https://partners.woocommerce.com/English/marketplace/) and [Codeable.io](https://woocommerce.com/codeable/) as options for getting professional help. Alternatively, you can also ask your development questions in the [ WooCommerce Community Slack](https://woocommerce.com/community-slack/) as custom code falls outside our usual [scope of support](https://woocommerce.com/support-policy/#customization). Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Error: Oops, something went wrong’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/error-oops-something-went-wrong-5/#post-18258879) * Status: resolved