Title: ERROR order_submit.tracing_error
Last modified: October 4, 2018

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# ERROR order_submit.tracing_error

 *  Resolved [elianaj](https://wordpress.org/support/users/elianaj/)
 * (@elianaj)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/)
 * I need support for this error, I am from Venezuela and we present a change in
   the VEF currency and it will become VES and the orders will not load me for that
   error.
 * 2018-10-04T15:00:11+00:00 ERROR order_submit.tracing_error :: The provided code‘
   VES’ is not a valid ISO 4217 currency code. on 1498 in /homepages/41/d732508765/
   htdocs/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-
   api.php

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10753949)
 * [@elianaj](https://wordpress.org/support/users/elianaj/) sorry to hear you’re
   having trouble. Have you selected the `VEB` currency option in your plugin settings?
   I’ll run this by the team and find out what to do from here. 🙂
 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10754004)
 * [@elianaj](https://wordpress.org/support/users/elianaj/) do you mind turning 
   on your DEBUG logs – and then show me the next order log please? Also you can
   just re-save an existing order to see this as well to save time. Running this
   by the team.
 *  Thread Starter [elianaj](https://wordpress.org/support/users/elianaj/)
 * (@elianaj)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10754204)
 * I have the plugins with the bolivar venezuela currency.
    The problem lies in 
   woocommerce and mailchimp. Why?
 * 1) Woocommerce has not released an update for that VEF currency exchange (Bs.
   F) becomes VES (Bs.S). For that reason I had to apply a filter to the function
   of the subject leaving it in sovereign Bolivar. Bs.S
 * 2) Mailchimp I suppose that I have not updated the currency and therefore the
   error that it is giving me for that filter that I have put.
 * 3) Proceed to make the change in the filter only of the code leave it in VEF 
   but that shows me the symbol of the balance invoiced in Bs.S with this by the
   time I have managed to load the orders.
 *  Thread Starter [elianaj](https://wordpress.org/support/users/elianaj/)
 * (@elianaj)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10754208)
 * If there was another way to solve the problem, I would appreciate it
 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10768511)
 * [@elianaj](https://wordpress.org/support/users/elianaj/) You should be good to
   go know on the `VES` currency code submissions for the orders. Let us know if
   you see anything else pop up – but that code has been deployed recently and your
   new orders / order updates should be working as expected.
 * When v2.1.11 release of the plugin comes out that will be there for you as well,
   but it shouldn’t have any impact on the order submissions that you need to get
   over to Mailchimp now.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘ERROR order_submit.tracing_error’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/error-order_submit-tracing_error/#post-10768511)
 * Status: resolved