Title: error Payment error: User authentication failed
Last modified: November 9, 2020

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# error Payment error: User authentication failed

 *  Resolved [DriftWeb](https://wordpress.org/support/users/driftweb/)
 * (@driftweb)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-payment-error-user-authentication-failed/)
 * I am not able to find the correct credentials, I tested several that I found 
   in the sandbox panel and I couldn’t with any, always returns the error when finalizing
   the purchase ‘Payment error: User authentication failed’.
    I am trying with ‘
   PayPal Pro PayFlow – Credit card’

Viewing 1 replies (of 1 total)

 *  Plugin Author [Easy Payment](https://wordpress.org/support/users/easypayment/)
 * (@easypayment)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-payment-error-user-authentication-failed/#post-13642230)
 * Hello [@driftweb](https://wordpress.org/support/users/driftweb/),
 * **Payment error: User authentication failed** means you are using wrong details
   for testing.
 * Please follow [https://developer.paypal.com/docs/payflow/test-hosted-pages/#create-a-test-only-payflow-gateway-account](https://developer.paypal.com/docs/payflow/test-hosted-pages/#create-a-test-only-payflow-gateway-account)
   this step for testing.
 * Thanks

Viewing 1 replies (of 1 total)

The topic ‘error Payment error: User authentication failed’ is closed to new replies.

 * ![](https://ps.w.org/woo-paypal-gateway/assets/icon-256x256.png?rev=3275768)
 * [Payment Gateway for PayPal on WooCommerce](https://wordpress.org/plugins/woo-paypal-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-paypal-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-paypal-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-paypal-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-paypal-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-paypal-gateway/reviews/)

## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)
 * [paypal checkout](https://wordpress.org/support/topic-tag/paypal-checkout/)
 * [paypal smart button](https://wordpress.org/support/topic-tag/paypal-smart-button/)

 * 1 reply
 * 2 participants
 * Last reply from: [Easy Payment](https://wordpress.org/support/users/easypayment/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-payment-error-user-authentication-failed/#post-13642230)
 * Status: resolved