Hi,
Could you please double check whether you have followed the steps as described here:
Note: Before proceeding to the steps below, make sure to update Facebook Feed WD to its latest version.
1. The feed will not work even if you are an admin/manager/editor of the page, but it has not been created with your Facebook developer account. So the Facebook page must be created by you only.
2. Make sure to follow the steps in this tutorial, create a Facebook app, copy the App ID and App Secret, then paste them in Facebook Feed WD > Options section. After this, you can get the Page Access Token. Please check this video.
In the case you have done but the same error is still there, please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Hi,
So are you saying that an existing page cannot use your plugin as I have to first create the page within facebook developer..? I didn’t create the page, but have been added as admin. Obviously I can’t delete the page and start again, or create a new page using FB developer, so what do you suggest..?
All of the APP ID’s tokens and secret pages are already added.
Thanks!
Lisa
Hey,
Please note that you should be the creator of the page so that the feed works or you can login with the credentials of the profile through which the feed has been created.
After this step has been fulfilled please go to the second step, to configure the feed correctly, may you have any difficulties, please contact us using the following email address: [email protected]
We will help with pleasure.
Thanks.
Hi,
So I went to all the trouble of getting the creator’s FB details and creating a new API under their account and I get the same error…
🙁
Hi,
We would be happy to help.
Please contact us using the following email address: [email protected].
Thanks.
