Title: Error processing checkout
Last modified: September 1, 2016

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# Error processing checkout

 *  [hendriks](https://wordpress.org/support/users/hendriks/)
 * (@hendriks)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/)
 * Hello,
    after switching from sandbox to live, I’m receiving this errormessage
   on checkout: Error processing checkout. Please try again.
 * In the debug-log-file it says:
    06-27-2016 @ 16:08:52 – {“name”:”INVALID_EXPERIENCE_PROFILE_ID”,”
   message”:”The requested experience profile ID was not found”…
 * I don’t know what this means. Could you please help.
    Thank you, Hendrik
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/#post-7521427)
 * Are you setting up PayPal Plus, Advanced, the REST API, or what exactly?
 *  Thread Starter [hendriks](https://wordpress.org/support/users/hendriks/)
 * (@hendriks)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/#post-7521442)
 * Sorry, I’m using Paypal Plus and the WC-Rest-Api is activated (but I don’t know
   what that means)
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/#post-7521443)
 * Ok, with PayPal Plus you have to configure the experience in your account. Did
   you go through those steps?
 * More details on that are available in [PayPal’s documentation](https://www.paypalobjects.com/webstatic/de_DE/downloads/PayPal-PLUS-IntegrationGuide.pdf)
   on page 7.
 * You could probably give them a call and have them help you setup your PayPal 
   Plus experience, too. Once that’s configured in the PayPal account it should 
   work fine in the plugin.
 *  Thread Starter [hendriks](https://wordpress.org/support/users/hendriks/)
 * (@hendriks)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/#post-7521446)
 * Thank you very much. I will do so. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error processing checkout’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

## Tags

 * [Checkout error](https://wordpress.org/support/topic-tag/checkout-error/)

 * 4 replies
 * 2 participants
 * Last reply from: [hendriks](https://wordpress.org/support/users/hendriks/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-2/#post-7521446)
 * Status: not resolved