Title: Error Processing Checkout. Please Try Again
Last modified: March 16, 2024

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# Error Processing Checkout. Please Try Again

 *  Resolved [Easton Bavents](https://wordpress.org/support/users/microbe/)
 * (@microbe)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/)
 * After a successful Paypal payment customers are being redirected back to the 
   checkout where this message is displayed. Customers are trying again, resulting
   in multiple payments and refunds in some cases.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17508260)
 * Hello [@microbe](https://wordpress.org/support/users/microbe/)
   Can you replicate
   this issue using a [sandbox account](https://woo.com/document/woocommerce-paypal-payments/#testing-in-sandbox)?
   This would significantly speed up the analysis. You can also conduct this test
   on a [staging site.](https://wordpress.org/plugins/wp-staging/)
 * Furthermore, we would like to examine the plugin log files along with system 
   report to gain more insight into this issue. Please note that log files are generated
   only if the “Logging” feature is activated in your plugin settings. To enable
   Logging:
    - Go to the “Connection” tab in your plugin settings and activate “Logging.”
    - Every transaction will now generate a log entry, which you can access by navigating
      to WooCommerce > Status > Logs.
    - Select the most recent “woocommerce-paypal-payments” file corresponding to
      the date of the transaction in question.
    - There is also a system report in the Status section.
 * It’s important to understand that if “Logging” wasn’t enabled before, there will
   be no previous records of the transactions. In that situation, we’ll need to 
   wait for upcoming failed orders to generate new log entries.
 * Please provide those log entries on our [PrivateBin](https://privatebin.inpsyde.com/).
   After uploading, send us the link, so we can review them in detail.
 * If you do not wish to share this information publicly, we suggest you contact
   us directly for further assistance. We may need to examine your system report
   or logs to better understand what’s happening. You can open a ticket with our
   service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   Please make sure to include the URL of this thread in your ticket for reference.
 * Kind regards,
   Krystian
 *  Thread Starter [Easton Bavents](https://wordpress.org/support/users/microbe/)
 * (@microbe)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17509542)
 * Thank you log files sent to your bin.
 * I have just enabled logging, but I notice that there was a fatal error report
   related to an out of date customised “Customer processing order email” template
   in the theme directory. I have updated this and will monitor.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17510635)
 * Hello [@microbe](https://wordpress.org/support/users/microbe/)
 * >  Thank you log files sent to your bin.
 * We also need the link to this file. Keep in mind that we don’t have direct access
   to PrivateBin resources.
   Thanks in advance.
 * Kind regards,
   Krystian
 *  Thread Starter [Easton Bavents](https://wordpress.org/support/users/microbe/)
 * (@microbe)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17510892)
 * Error log link:
 * [https://privatebin.inpsyde.com/?a5362e9691403dd2#Eq64hhqzga5FCN5P7VE3LwRLP7r2ceECuvtbfrsSME4Y](https://privatebin.inpsyde.com/?a5362e9691403dd2#Eq64hhqzga5FCN5P7VE3LwRLP7r2ceECuvtbfrsSME4Y)
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17510910)
 * Hello [@microbe](https://wordpress.org/support/users/microbe/)
 * The logs you sent us don’t seem to come from our plugin, so it’s difficult for
   me to address their contents directly.
 * Let’s go back to the starting point – could you try replicating this issue with
   a [sandbox account](https://woo.com/document/woocommerce-paypal-payments/#testing-in-sandbox)?
   Doing so could really help speed up our analysis. You might also want to perform
   this test on a staging site. **A recording of the entire issue would also be 
   very useful.**
 * Otherwise, the only other option might be to wait for new logs to be generated
   when one of your customers encounters the issue again. However, I’d recommend
   trying to reproduce the behavior first.
 * Recently, we encountered a similar issue that turned out to be caused by a conflict
   with another plugin. This is why we need a system report, as it might help us
   identify the problematic plugin among the ones you’re using.
 * You can get it by navigating to the `WooCommerce / Status` section of your site.
   Once there, click on the `Get system report` button and then copy it by clicking
   on the `Copy for support` button.
 * Please provide those log entries on our [PrivateBin](https://privatebin.inpsyde.com/).
   After uploading, please paste here the link, so we can review them in detail.
 * Kind regards,
   Krystian
 *  Thread Starter [Easton Bavents](https://wordpress.org/support/users/microbe/)
 * (@microbe)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17511000)
 * System Status: [https://privatebin.inpsyde.com/?608c69c050b5e2be#6kE5W8nbYxJ133jqoJ8hFBSoiQUqZkk4T7duwL8Et5gr](https://privatebin.inpsyde.com/?608c69c050b5e2be#6kE5W8nbYxJ133jqoJ8hFBSoiQUqZkk4T7duwL8Et5gr)
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17511546)
 * Hello [@microbe](https://wordpress.org/support/users/microbe/)
 * Based on the list of plugins, I don’t see any that could likely cause this issue.
   The “CookieYes | GDPR Cookie Consent” plugin is a theoretical possibility, but
   the outcome should be different.
 * Could you try to replicate the problem and send us a recording? If you’re able
   to replicate it, I recommend checking if the issue persists when all plugins 
   except WooCommerce and PayPal Payments are disabled. I suspect it might be a 
   conflict.
 * Looking forward to your response.
 * Kind regards,
   Krystian
 *  Thread Starter [Easton Bavents](https://wordpress.org/support/users/microbe/)
 * (@microbe)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17511789)
 * To close this off. The issue has been identified as an error in a customised 
   template. Thanks for you help with this, it did help me greatly in isolating 
   and fixing the issue.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17511810)
 * Hello [@microbe](https://wordpress.org/support/users/microbe/)
 * I’m glad you were able to fix the problem, and thank you for letting us know 
   what caused it.
 * If you have any questions, just let us know.
 * Kind regards,
   Krystian

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Error Processing Checkout. Please Try Again’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
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 * 9 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-114/#post-17511810)
 * Status: resolved