Title: After checkout error showing “Error processing checkout. Please try again.” Last modified: November 3, 2021 --- # After checkout error showing “Error processing checkout. Please try again.” * Resolved [riyazmuhammad](https://wordpress.org/support/users/riyazmuhammad/) * (@riyazmuhammad) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-46/) * Hi, I am creating a new website with woocommerce and getting an error while using N-genius payment gateway. After checkout, I can see this `Error processing checkout. Please try again.` error message instead of redirecting to the payment page. Also I am working on development domain with https. * Below is my system status: * ``` ### WordPress Environment ### WordPress address (URL): https://nadirb10.sg-host.com Site address (URL): https://nadirb10.sg-host.com WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.7.2 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.25 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1l-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.8.0 WC Database Prefix: hry_ Total Database Size: 21.72MB Database Data Size: 17.58MB Database Index Size: 4.14MB hry_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB hry_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB hry_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB hry_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB hry_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB hry_event_hours: Data: 0.00MB + Index: 0.00MB + Engine MyISAM hry_event_hours_booking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM hry_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_ngenius_networkinternational: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_options: Data: 4.45MB + Index: 0.06MB + Engine InnoDB hry_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB hry_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB hry_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB hry_pmpro_membership_ordermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB hry_postmeta: Data: 4.52MB + Index: 1.84MB + Engine InnoDB hry_posts: Data: 6.52MB + Index: 0.22MB + Engine InnoDB hry_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB hry_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_revslider_sliders: Data: 0.13MB + Index: 0.02MB + Engine InnoDB hry_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_revslider_slides: Data: 0.36MB + Index: 0.02MB + Engine InnoDB hry_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_sgs_log_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB hry_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB hry_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_timetable_guests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM hry_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB hry_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB hry_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB hry_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB hry_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB hry_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB hry_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB hry_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB hry_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 515 custom_css: 3 customize_changeset: 9 elementor_library: 2 events: 14 nav_menu_item: 170 page: 98 portfolio-item: 27 post: 45 product: 18 revision: 411 shop_order: 5 testimonials: 7 timetable_weekdays: 7 wpcf7_contact_form: 8 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (22) ### Contact Form 7: by Takayuki Miyoshi – 5.5.2 Duplicate Page: by mndpsingh287 – 4.4.5 Envato Market: by Envato – 2.0.6 WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0 Meta Tag Manager: by Marcus Sykes – 3.0.1 Modal Block: by Mark Bird – 1.4.1 n-genius Payment Gateway: by Abzer – 1.0.1 Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 1.7.1 Powerlift BMI Calculator: by Powerlift Themes – 1.2.3 Powerlift Core: by Mikado Themes – 1.3.1 Powerlift Instagram Feed: by Mikado Themes – 2.0.2 Powerlift Twitter Feed: by Mikado Themes – 1.0.2 Slider Revolution: by ThemePunch – 6.5.8 SiteGround Optimizer: by SiteGround – 6.0.1 SiteGround Security: by SiteGround – 1.1.3 Timetable Responsive Schedule For WordPress: by QuanticaLabs – 6.7 Page Builder Addons for WPBakery: by Page Builder Addons – 1.4.3.5 WooCommerce: by Automattic – 5.8.0 WordPress Importer: by wordpressdotorg – 0.7 SiteGround Central: by SiteGround – 2.0.0 Wp Theme plugin Download: by Abhay Yadav – 1.3 WPForms Lite: by WPForms – 1.7.0 ### Inactive Plugins (7) ### Elementor: by Elementor.com – 3.4.7 Modern Events Calendar Lite: by Webnus – 6.1.0 Paid Memberships Pro: by Stranger Studios – 2.6.3 Paid Memberships Pro - WooCommerce Add On: by Paid Memberships Pro – 1.7.3 Qi Addons For Elementor: by Qode Interactive – 1.5.1 WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.9.10 WP Google Maps: by WP Google Maps – 8.1.18 ### Settings ### API Enabled: ✔ Force SSL: – Currency: AED (د.إ) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #3126 - /shop-page/ Cart: #1359 - /cart/ Checkout: #1360 - /checkout/ My account: #1361 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Powerlift Child Version: 1.0.0 Author URL: http://themeforest.net/user/mikado-themes Child Theme: ✔ Parent Theme Name: Powerlift Parent Theme Version: 2.6 Parent Theme Author URL: http://themeforest.net/user/mikado-themes WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: powerlift/woocommerce/content-product.php powerlift/woocommerce/global/quantity-input.php powerlift/woocommerce/product-searchform.php ### Action Scheduler ### Complete: 132 Oldest: 2021-10-05 12:37:22 +0000 Newest: 2021-11-03 04:37:13 +0000 Pending: 4 Oldest: 2021-11-03 17:17:13 +0000 Newest: 2021-11-07 14:38:28 +0000 ### Status report information ### Generated at: 2021-11-03 04:43:27 +00:00 ``` * LOGS: ngenius-2021-11-03-1bc16303fef95d0f45995594a0e85c65.log (November 3, 2021 at 3:56 am GMT+0000) * ``` 2021-11-03T01:16:30+00:00 DEBUG Cron updated the orders: [] 2021-11-03T03:56:44+00:00 DEBUG Cron updated the orders: [] ``` * No errors on the console. * The following is from the order notes: * ``` Notice: Trying to get property 'amount' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 351 Notice: Trying to get property 'captured_amt' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 351 Notice: Trying to get property 'currency' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 352 Notice: Trying to get property 'state' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 357 Notice: Trying to get property 'payment_id' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 361 Notice: Trying to get property 'status' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 363 Notice: Trying to get property 'captured_amt' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 371 Notice: Trying to get property 'status' of non-object in /home/customer/www/nadirb10.sg-host.com/public_html/wp-content/plugins/ngenius-woocommerce-plugin-1.0.1/gateway/class-ngenius-gateway.php on line 374 State: Payment_ID: Captured: 0.00 Refunded: 0.00 ``` * Please help! Thanks in advance, - This topic was modified 4 years, 7 months ago by [riyazmuhammad](https://wordpress.org/support/users/riyazmuhammad/). - This topic was modified 4 years, 7 months ago by [riyazmuhammad](https://wordpress.org/support/users/riyazmuhammad/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-checkout-please-try-again-46%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [melinda a11n](https://wordpress.org/support/users/melindahelt/) * (@melindahelt) * Automattic Happiness Engineer * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-46/#post-15037630) * Hi there! * This forum is for help with the WooCommerce plugin. This error is coming directly from the N Genius plugin, so you’ll want to reach out to them directly. * Perhaps you can reach them via [https://docs.ngenius-payments.com/docs/woocommerce](https://docs.ngenius-payments.com/docs/woocommerce) Viewing 1 replies (of 1 total) The topic ‘After checkout error showing “Error processing checkout. Please try again.”’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [melinda a11n](https://wordpress.org/support/users/melindahelt/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-46/#post-15037630) * Status: resolved