Title: Error Processing Checkout. Please try again. Last modified: September 29, 2022 --- # Error Processing Checkout. Please try again. * Resolved [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/) * Hi, * I’m getting the following message on some of my orders: “Error Processing Checkout. Please try again.” * The problem is that the order goes through and money are drawn from the customers account. * What could be the problem? * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-checkout-please-try-again-56%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/?output_format=md) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16055505) * Hi there [@jdahlbom](https://wordpress.org/support/users/jdahlbom/) 👋 * > I’m getting the following message on some of my orders: > “Error Processing > Checkout. Please try again.” > The problem is that the order goes through and money are drawn from the customers > account. > What could be the problem? * As a first step, would you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow the below steps: * Under “Advanced settings”, tick **Log error messages** if you wish to save logs that can help you/us troubleshoot your site. This can be disabled and enabled as needed. 1. Logs will appear under **WooCommerce > Status > Logs**. Use the dropdown menu to select, and view. – The log will be format as follows: `woocommerce- gateway-stripe-[date]-[string].log` 2. When enabled, only events that happen after the point of being enabled are logged. * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16056029) * Hi, * I cant seem to find “Log error messages” under “WooCommerce > Settings > Advanced”? Under “WooCommerce > Status > Logs” I can see some logs, but none with “woocommerce- gateway-stripe”. * I can for example see: httpswoocommerce.comwp-jsonwccominbox-notifications1.0notifications. json-2022-09-13-36b0d9cad09f6f1c1c0df5c8a7478a66.log * Any ideas? * Best regards. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16056687) * Hello, * To enable the Stripe logs please navigate through _WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages_. * Once they are enabled please try to reproduce the issue again, for example, placing a test order. * To get a better idea/context about your site setup, please share a copy of your** site’s System Status**, You can find it via **WooCommerce > Status**. Select “ Get system report” and then “Copy for support”.  * Let us know how that goes. * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16057234) * Hi, * I have enabled error-logs now. Will let you know once I have reproduced the issue again. * Here’s the System staus: * ``` ### WordPress Environment ### WordPress address (URL): https://lmf.no/laeremiddelforlaget Site address (URL): https://lmf.no/laeremiddelforlaget WC Version: 6.9.4 REST API Version: ✔ 6.9.4 WC Blocks Version: ✔ 8.3.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: nb_NO External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.35-MariaDB-1:10.3.35+maria~focal Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ❌ wp_remote_get() mislyktes. Ta kontakt med nettleverandøren din. 502 ### Database ### WC Database Version: 6.9.4 WC Database Prefix: wp_ Total database størrelse: 111.16MB Database data størrelse: 49.29MB Database indeks størrelse: 61.87MB wp_woocommerce_sessions: Data: 1.02MB + indeks: 0.02MB + motor InnoDB wp_woocommerce_api_keys: Data: 0.02MB + indeks: 0.03MB + motor InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + indeks: 0.02MB + motor InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + indeks: 0.06MB + motor InnoDB wp_woocommerce_order_items: Data: 1.52MB + indeks: 0.19MB + motor InnoDB wp_woocommerce_order_itemmeta: Data: 3.52MB + indeks: 4.03MB + motor InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + indeks: 0.06MB + motor InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + indeks: 0.03MB + motor InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + indeks: 0.00MB + motor InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + indeks: 0.03MB + motor InnoDB 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wp_yoast_primary_term: Data: 0.02MB + indeks: 0.03MB + motor InnoDB wp_yoast_seo_links: Data: 0.05MB + indeks: 0.03MB + motor InnoDB ### Post Type Counts ### attachment: 258 nav_menu_item: 11 oembed_cache: 2 page: 21 post: 1 product: 72 product_variation: 9 revision: 156 shop_order: 2598 wp_global_styles: 1 wpcf7_contact_form: 3 yaymail_template: 11 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (13) ### iThemes Security: av iThemes – 8.1.2 Kontaktskjema 7: av Takayuki Miyoshi – 5.6.3 WPBakery Page Builder: av Michael M - WPBakery.com – 6.9.0 Loco oversettelse: av Tim Whitlock – 2.6.2 Behandle e-postvarslinger: av Virgial Berveling – 1.8.3 Slider Revolution: av ThemePunch – 6.5.31 UpdraftPlus - Sikkerhetskopi/Gjenoppretting: av UpdraftPlus.com DavidAnderson – 1.22.23 WooCommerce Stripe Gateway: av WooCommerce – 6.8.0 WooCommerce: av Automattic – 6.9.4 Yoast SEO: av Vi i Yoast – 19.7.1 WP Mail SMTP: av WPForms – 3.5.2 WP SEO Structured Data Schema: av WPSEMPlugins – 2.7.5 WP Statistics: av VeronaLabs – 13.2.6 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: NOK (kr) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Butikkbase: #5 - /butikk/ Handlekurv: #6 - /handlekurv/ Til kassen: #7 - /kassen/ Min konto: #8 - /min-konto/ Vilkår og betingelser: ❌ Side ikke satt ### Theme ### Name: Betheme Version: 26.3 Author URL: https://muffingroup.com/ Child Theme: ❌ – Hvis du endrer WooCommerce eller et foreldertema du ikke selv har bygget anbefaler vi å bruke et dattertema. Se: Hvordan lage et dattertema WooCommerce Support: ✔ ### Templates ### Archive Template: Temaet ditt har en woocommerce.php-fil. Du vil ikke kunne overstyre woocommerce/archive-product.php egendefinerte mal siden woocommerce.php prioriteres over archive-product.php. Dette er ment til å forhindre visningsfeil. Overrides: betheme/woocommerce/archive-product.php betheme/woocommerce/cart/cart-totals.php betheme/woocommerce/cart/cart.php betheme/woocommerce/cart/cross-sells.php betheme/woocommerce/cart/mini-cart.php betheme/woocommerce/checkout/form-checkout.php betheme/woocommerce/content-product.php betheme/woocommerce/content-single-product.php betheme/woocommerce/loop/loop-end.php betheme/woocommerce/loop/loop-start.php betheme/woocommerce/loop/no-products-found.php betheme/woocommerce/loop/pagination.php betheme/woocommerce/myaccount/downloads.php betheme/woocommerce/notices/error.php betheme/woocommerce/notices/success.php betheme/woocommerce/single-product/add-to-cart/external.php betheme/woocommerce/single-product/meta.php betheme/woocommerce/single-product/product-image.php betheme/woocommerce/single-product/product-thumbnails.php betheme/woocommerce/single-product/related.php betheme/woocommerce/single-product/sale-flash.php betheme/woocommerce/single-product/tabs/description.php betheme/woocommerce/single-product/tabs/tabs.php betheme/woocommerce/single-product/title.php betheme/woocommerce/single-product/up-sells.php betheme/woocommerce/single-product-reviews.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-30 08:58:22 +02:00 Options: ✔ Notes: 76 Onboarding: completed ### Action Scheduler ### Fullført: 241 Oldest: 2022-09-08 08:04:45 +0200 Newest: 2022-09-30 08:23:14 +0200 På vent: 1 Oldest: 2022-10-01 04:12:51 +0200 Newest: 2022-10-01 04:12:51 +0200 ### Status report information ### Generated at: 2022-09-30 08:25:17 +02:00 ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16057271) * Hi [@jdahlbom](https://wordpress.org/support/users/jdahlbom/) * Thanks for sending the System Status Report. * Can you please share with us the **Order Notes** of the order that produced this error? * You can find it on the right side of the Order Menu: * ![](https://i0.wp.com/snipboard.io/AiP45K.jpg?ssl=1) * Image Link: [https://snipboard.io/AiP45K.jpg](https://snipboard.io/AiP45K.jpg) * You can also enable Stripe in **Test Mode**, replicate the scenario to check if the same error appears: * [https://woocommerce.com/document/stripe/#test-mode](https://woocommerce.com/document/stripe/#test-mode) * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16057380) * Hi again, * We got the following order notes: * Order status changed from Waiting payment to Processing. 2022-09-29 kl 08:58 * Stripe payment intent created (Payment Intent ID: removed by moderator) 2022- 09-29 kl 08:58 * — * When you have filled in all the information and pressed “Order”, the following error message appears: “Error Processing Checkout. Please try again.” The purchase goes through and money are drawn from the customers bank-account.. The order and purchase goes through, but the customer is informed that something has gone wrong. - This reply was modified 3 years, 6 months ago by [Yui](https://wordpress.org/support/users/fierevere/). Reason: possiblly sensitive data removed * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16058040) * Hi there [@jdahlbom](https://wordpress.org/support/users/jdahlbom/) 👋 * > I have enabled error-logs now. Will let you know once I have reproduced the > issue again. * > When you have filled in all the information and pressed “Order”, the following > error message appears: “Error Processing Checkout. Please try again.” The purchase > goes through and money are drawn from the customers bank-account.. The order > and purchase goes through, but the customer is informed that something has > gone wrong. * Just to clarify, were you able to reproduce the issue after enabling [Stripe in Test Mode](https://woocommerce.com/document/stripe/#test-mode), and replicating the scenario to check if the same error appears? * Additionally, could you clarify if [the new checkout experience](https://woocommerce.com/document/stripe/#how-to-activate-this-new-checkout-experience) is activated or not? * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16059026) * I have not reproduced the issue yet! I will do it as soon as possible but I need my client to let me set it to test-mode. And since it’s a live website he said he rather waited until next time the problem accour. * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16059379) * And no, we’re not using the new checkout experience. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16059409) * Hello [@jdahlbom](https://wordpress.org/support/users/jdahlbom/) 👋 * Looking at your system status I noticed you have the `iThemes Security`plugin enabled. If it’s not causing much trouble would you mind disabling the plugin for a while and monitoring if the problem recurs or stops? * Another recommendation is to look at any errors that may be generated in the developer console at the moment of placing an order. [Here is how to find the developer console on most modern browsers.](https://balsamiq.com/support/faqs/browserconsole/) * Cheers. * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16063829) * The orders from “Kristian Berg” and “Morten Ruden” was drawn twice. * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16071291) * Any suggestions what could be the cause? * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16071397) * Hi there [@jdahlbom](https://wordpress.org/support/users/jdahlbom/) 👋 * > Any suggestions what could be the cause? * **Important:** First and foremost, please [go ahead with removing the log from this reply of yours](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/#post-16063754), as it contains sensitive personal data. * Furthermore, please contact us at **WooCommerce.com > My Account > Support**. You may need to create an account before you can access that page. * Please include a link to this forum thread, and the log that I am requesting you remove from this thread, so that we can keep track of what’s already been done. * We will be able to help you further there. - This reply was modified 3 years, 8 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/). * Thread Starter [jdahlbom](https://wordpress.org/support/users/jdahlbom/) * (@jdahlbom) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/#post-16072110) * I cant seem to find anywhere to edit a comment here? I will create an account at woocommerce.com as soon as possible and link to this thread! * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/#post-16072158) * Hi there, * > I will create an account at woocommerce.com as soon as possible and link to > this thread! * Yes, please be sure to contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). Don’t forget to include a link to this thread in your response. Thanks. - This reply was modified 3 years, 8 months ago by [Igor H](https://wordpress.org/support/users/ihereira/). - This reply was modified 3 years, 8 months ago by [Igor H](https://wordpress.org/support/users/ihereira/). Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/2/?output_format=md) The topic ‘Error Processing Checkout. Please try again.’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) ## Tags * [online](https://wordpress.org/support/topic-tag/online/) * 31 replies * 12 participants * Last reply from: [Kapil Sharma](https://wordpress.org/support/users/kplshrm324/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-56/page/3/#post-17101965) * Status: resolved