Title: Error processing checkout, Please try again Last modified: February 22, 2023 --- # Error processing checkout, Please try again * Resolved [goccas1](https://wordpress.org/support/users/goccas1/) * (@goccas1) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/) * Hi there, * Experiencing the above error when trying to make payments on my site via stripe:_[ redundant link removed ]_ * However, the money is still taken from the bank account but no redirect to say the payment has successfully been taken. Order status is ‘Pending Payment’ and it says there are no order notes yet. * Could you help? - This topic was modified 3 years, 3 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-checkout-please-try-again-71%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-16494984) * Hello [@goccas1](https://wordpress.org/support/users/goccas1/), I understand how problems like this can be frustrating, do you have a plugin that redirects to a custom “thank you” page?Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. It’s also worth checking if there are any Stripe error logs from WooCommerce > Status > Logs and choosing from the drop-down menu.Look forward to hearing back from you. * Thread Starter [goccas1](https://wordpress.org/support/users/goccas1/) * (@goccas1) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-16495584) * Hi there, Thanks for coming back to me. I don’t have any custom redirect plugins installed no, but I think my theme may have this built in. I’ve pasted the system status below, I checked the logs and I can’t see any entries for Stripe only PayPal which I also have enabled on my site. * Here’s the system status: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): http://network.gatheringofchrist.org Site address (URL): http://network.gatheringofchrist.org WC Version: 7.4.0 REST API Version: ✔ 7.4.0 WC Blocks Version: ✔ 9.4.3 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.28 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.88.0 OpenSSL/1.1.1t SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.4.0 WC Database Prefix: wps4_ Total Database Size: 176.83MB Database Data Size: 174.75MB Database Index Size: 2.08MB wps4_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wps4_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wps4_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.04MB + Engine MyISAM wps4_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 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Engine MyISAM wps4_wc_order_stats: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wps4_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wps4_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wps4_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wps4_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wps4_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wps4_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wps4_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wps4_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 239 br_terms_cond_page: 2 custom_css: 1 customize_changeset: 8 docs: 7 elementor_library: 10 mc4wp-form: 1 nav_menu_item: 23 page: 32 post: 9 product: 23 product_variation: 65 revision: 375 rz_conversation: 4 rz_listing: 29 rz_listing_type: 6 rz_plan: 15 rz_promotion: 19 rz_report: 5 rz_search_form: 8 seedprod: 1 shop_coupon: 1 shop_order: 86 sumomasterlog: 229 sumosubs_cron_events: 4 sumosubscriptions: 3 tc_api_keys: 4 tc_events: 3 tc_form_fields: 8 tc_forms: 4 tc_seat_charts: 1 tc_templates: 4 tc_tickets_instances: 41 tribe_tpp_attendees: 1 tribe_tpp_orders: 1 tribe_tpp_tickets: 1 wc_product_table: 1 wcpa_pt_forms: 2 wp_global_styles: 1 wpcf7_contact_form: 1 wpt_product_table: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (40) ### XT Floating Cart for WooCommerce: by XplodedThemes – 2.7.1 Tickera (Premium): by Tickera.com – 3.5.1.1 BetterDocs: by WPDeveloper – 2.3.6 Tickera Bridge for WooCommerce: by Tickera – 1.3.9 Brikk Utilities: by Ivaylo Zahariev – 1.4.0.7 Change Quantity on Checkout for WooCommerce: by Bhavik Kiri – 2.1 Checkin apps - redirect to attendee screen: by Tickera – 1.0 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Number of Decimals: 2 Taxonomies: Product Types: donation (donation) external (external) grouped (grouped) listing_booking (listing_booking) listing_package (listing_package) listing_plan (listing_plan) listing_promotion (listing_promotion) listing_promotion_package (listing_promotion_package) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #4180 - /terms-and-conditions/ ### Theme ### Name: Brikk Version: 1.7.0.3 Author URL: https://themeforest.net/user/utillz Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: brikk/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.4.0 brikk/woocommerce/cart/proceed-to-checkout-button.php brikk/woocommerce/checkout/form-checkout.php brikk/woocommerce/checkout/review-order.php brikk/woocommerce/checkout/thankyou.php brikk/woocommerce/global/quantity-input.php version 7.2.1 is out of date. The core version is 7.4.0 brikk/woocommerce/loop/pagination.php brikk/woocommerce/myaccount/dashboard.php brikk/woocommerce/myaccount/form-login.php brikk/woocommerce/myaccount/my-account.php brikk/woocommerce/myaccount/navigation.php brikk/woocommerce/order/order-details-customer.php brikk/woocommerce/order/order-details-item.php Outdated Templates: ❌ Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-02-23 14:11:18 +00:00 Options: ✔ Notes: 120 Onboarding: completed ### Action Scheduler ### Complete: 174 Oldest: 2023-01-29 14:37:39 +0000 Newest: 2023-02-22 12:13:41 +0000 Failed: 1 Oldest: 2023-02-16 16:16:46 +0000 Newest: 2023-02-16 16:16:46 +0000 Pending: 1 Oldest: 2023-02-23 10:36:11 +0000 Newest: 2023-02-23 10:36:11 +0000 ### Status report information ### Generated at: 2023-02-22 15:06:08 +00:00 ` ``` - This reply was modified 3 years, 3 months ago by [goccas1](https://wordpress.org/support/users/goccas1/). * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-16501236) * Hi [@goccas1](https://wordpress.org/support/users/goccas1/) * Thanks for sharing the requested information above. * Can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce and Stripe plugins are enabled, create a test order using [Stripe Test Mode](https://woocommerce.com/document/stripe/#test-mode) and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * Let us know how it goes! * [smartkid2323](https://wordpress.org/support/users/smartkid2323/) * (@smartkid2323) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-16842433) * I am also facing the same problem. in please help * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-16849884) * Hello [@smartkid2323](https://wordpress.org/support/users/smartkid2323/), I understand you have the same problem but we need to handle each request individually in forums. * Please open your own thread and make sure to include the following: - Your site’s System Status? You can find it via WooCommerce > Status. Select“ Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. - Some screenshots that describe the issue. - It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the `fatal-errors.log` option. * Thank you! * [Techit Dev](https://wordpress.org/support/users/techitdev/) * (@techitdev) * [2 years, 7 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-17161897) * I was having the same problem, Just disabling woo-commerce emails. Go to Woocommerce > Settings > Emails. Then deactivate them one by one and save them. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Error processing checkout, Please try again’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 6 replies * 5 participants * Last reply from: [Techit Dev](https://wordpress.org/support/users/techitdev/) * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/error-processing-checkout-please-try-again-71/#post-17161897) * Status: resolved