Title: Error processing file
Last modified: February 3, 2020

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# Error processing file

 *  Resolved [Anonymous](https://wordpress.org/support/users/lookya23/)
 * (@lookya23)
 * [8 years ago](https://wordpress.org/support/topic/error-processing-file-3/)
 * Hello, I have just subscribed to your image optimization service. I have a very
   uncomfortable problem that has cost me a lot of time. to know, I do not work 
   in “local”, I leave the shortpixel admin page open and leave it loaded quietly.
   Several images are not optimized and I receive as an error: “Error while processing
   the file:
    Media ID: 55 Skip this image, try the following. “every time I have
   an original photo, saved in photoshop, resized, saved, re-uplode (with your plugin
   Activate Media Replace) on my site with this method I managed to unlock 1 photo
   but for the rest the errors persistent .. it’s very annoying … Do you have a 
   solution? Tanks ! ()
    -  This topic was modified 8 years ago by [Anonymous](https://wordpress.org/support/users/lookya23/).
    -  This topic was modified 6 years, 3 months ago by [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/).
      Reason: Removed email address

Viewing 1 replies (of 1 total)

 *  Plugin Author [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * (@shortpixel)
 * [8 years ago](https://wordpress.org/support/topic/error-processing-file-3/#post-10256834)
 * Hi,
    thanks for your message, sorry to hear about this issue.
 * Could you please contact us directly [here](http://shortpixel.com/contact) as
   we may need temporary access to your site so we can reproduce the problem and
   figure out what it is?
 * Thanks,
    Alex

Viewing 1 replies (of 1 total)

The topic ‘Error processing file’ is closed to new replies.

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 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
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 * 1 reply
 * 2 participants
 * Last reply from: [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/error-processing-file-3/#post-10256834)
 * Status: resolved