Title: Error processing order Last modified: May 9, 2025 --- # Error processing order * Resolved [genips](https://wordpress.org/support/users/genips/) * (@genips) * [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/) * Some of our customer get this error when placing their order (only one payment method available: pay on invoice – so later on): * “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.” * There aren’t any errors regarding this issue being logged. Any tips to check? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-order-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/#post-18458310) * **Hi there!** * Thank you for providing the details about the error your customers are encountering when using the “Pay on Invoice” payment method. Since this error message appears without any related error logs, it can be a bit tricky to diagnose. * To better assist you, could you please provide the following information? 1. Which payment plugin are you using to enable the “Pay on Invoice” option? 2. Does this issue occur for every customer attempting to use this payment method, or is it happening sporadically for some users? 3. As a troubleshooting step, could you please activate a default payment method like “Cash on Delivery” and see if orders can be placed successfully using that method? This will help us determine if the issue is specific to the “Pay on Invoice” gateway or if there might be another conflict. * Additionally, if possible, could you set up a **staging site** and enable the** Guest Checkout** option? This will allow us to try placing an order ourselves and attempt to replicate the issue on our end. * Understanding these points will help us pinpoint the cause and recommend the best solution. * Looking forward to your response! * Thread Starter [genips](https://wordpress.org/support/users/genips/) * (@genips) * [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/#post-18458376) * Hi! 1. We aren’t using any plugin, but using the default ‘Cash on delivery’ option. 2. We only provide 1 payment method and it happens sporadically. We can’t reproduce it ourselves as well. 3. Not an option, as mentioned before. * I can setup a staging site, but it’s easier to create an account there. Is there a way to share this securely? * [Jonayed (woo-hc)](https://wordpress.org/support/users/jonayedhosen/) * (@jonayedhosen) * [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/#post-18458815) * Hi [@genips](https://wordpress.org/support/users/genips/) , * Thanks so much for reaching out—and I’m really sorry to hear you’re running into that order error on your store. I know how frustrating it can be to see “**There was an error processing your order**” without a clear reason. Especially when it’s hard to reproduce consistently. * That said, we’ve seen this kind of issue before, and in most cases, the steps below have helped folks get things back on track: * First up, the fastest way to narrow this down is by testing for a plugin or theme conflict. If possible, try deactivating all plugins except **WooCommerce **on your **staging site**, then switch your theme to **Storefront**. From there, place a test order and see if the error still pops up. * If it goes through without a hitch, that’s a strong sign something in your theme or another plugin might be clashing with the checkout process. * Another quick test: If your site is running on **PHP 8 or higher**, it’s worth switching to **PHP 7.4** just temporarily. Some setups can behave a little differently with newer PHP versions, so this step helps us rule that out. * It’s also worth checking if the issue might be related to email delivery problems. Sometimes, payment or order errors get tangled up with failed confirmation emails. A plugin like **[WP Mail SMTP](https://wordpress.org/plugins/wp-mail-smtp/)** can make sure those emails are sending properly, so it’s a good one to have in place either way. * If you’d like to share access to your staging site for testing—but want to keep things private—I’d recommend using [quickforget.com](https://quickforget.com/). It lets you securely send temporary credentials that automatically expire after a set time. Please don’t post any login details publicly here, just to keep your site safe from spam or abuse. * Finally, if you’ve walked through all those steps and the issue is still sticking around, it’s time to check your site’s error logs. You can find those under ** WooCommerce > Status > Logs**, and look for any entries related to fatal-errors or failed checkouts. * Let us know what you find! * Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/) * (@kingsleyinfo) * [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/#post-18479516) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. * If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error processing order’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [errors](https://wordpress.org/support/topic-tag/errors/) * [order](https://wordpress.org/support/topic-tag/order/) * [payment](https://wordpress.org/support/topic-tag/payment/) * 4 replies * 4 participants * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/) * Last activity: [1 year ago](https://wordpress.org/support/topic/error-processing-order-4/#post-18479516) * Status: resolved