Title: Error processing payment Last modified: May 19, 2023 --- # Error processing payment * Resolved [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/) * Hi, * Could you tell me why my site has this error when the customer tries to make a payment? * [https://prnt.sc/tZoRjU6Je_z2](https://prnt.sc/tZoRjU6Je_z2) - This topic was modified 3 years ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). - This topic was modified 3 years ago by [devsimmao](https://wordpress.org/support/users/devsimmao/). Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/error-processing-payment-7/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-processing-payment-7/page/2/?output_format=md) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751820) * Hi [@devsimmao](https://wordpress.org/support/users/devsimmao/) * If possible can you translate your request to English? * We are reviewing that error and it appears we will need to make an update to the plugin to accommodate this scenario. Can you confirm if the customer was using a credit card for their payment? * Do you offer any order bump or upsell products on your checkout page that would cause the order amount to change right before the customer places the order? * Kind Regards * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751886) * I can’t tell you if the customer tried to pay with a credit card. * Regarding the value of the products, prices are fixed and in US dollars. There are no surcharges during order completion. * I activated the methods below at checkout: * [https://prnt.sc/YR0s7kuMTsAh](https://prnt.sc/YR0s7kuMTsAh) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751904) * Hi [@devsimmao](https://wordpress.org/support/users/devsimmao/) * Thanks for the screenshot. We are working on an update so this scenario is accounted for. * If you navigate to the WooCommerce > Status > Logs page there will be a “wc-ppcp” log file. Can you share with us the entry that corresponds to that customer’s failed payment? That will help us with development. * Kind Regards * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751931) * ```wp-block-code 2023-05-19T05:22:46+00:00 ERROR API error: Array ( [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture [method] => POST [http_status] => 422 [request] => Array ( ) [error] => Array ( [name] => UNPROCESSABLE_ENTITY [details] => Array ( [0] => Array ( [issue] => INSTRUMENT_DECLINED [description] => The instrument presented was either declined by the processor or bank, or it can't be used for this payment. ) ) [message] => The requested action could not be performed, semantically incorrect, or failed business validation. [debug_id] => a84668fdd2645 [links] => Array ( [0] => Array ( [href] => https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED [rel] => information_link [method] => GET ) [1] => Array ( [href] => https://www.paypal.com/checkoutnow?token=15T62697HR6000634 [rel] => redirect [method] => GET ) ) ) ) 2023-05-19T05:23:12+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED 2023-05-19T05:23:24+00:00 ERROR API error: Array ( [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture [method] => POST [http_status] => 422 [request] => Array ( ) [error] => Array ( [name] => UNPROCESSABLE_ENTITY [details] => Array ( [0] => Array ( [issue] => PAYER_CANNOT_PAY [description] => Payer cannot pay for this transaction. Please contact the payer to find other ways to pay for this transaction. ) ) [message] => The requested action could not be performed, semantically incorrect, or failed business validation. [debug_id] => 1b939624c8624 [links] => Array ( [0] => Array ( [href] => https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY [rel] => information_link [method] => GET ) ) ) ) 2023-05-19T05:24:06+00:00 ERROR API error: Array ( [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture [method] => POST [http_status] => 422 [request] => Array ( ) [error] => Array ( [name] => UNPROCESSABLE_ENTITY [details] => Array ( [0] => Array ( [issue] => ORDER_NOT_APPROVED [description] => Payer has not yet approved the Order for payment. Please redirect the payer to the 'rel':'approve' url returned as part of the HATEOAS links within the Create Order call or provide a valid payment_source in the request. ) ) [message] => The requested action could not be performed, semantically incorrect, or failed business validation. [debug_id] => 174f42393e3fc [links] => Array ( [0] => Array ( [href] => https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_NOT_APPROVED [rel] => information_link [method] => GET ) ) ) ) ``` * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751934) * ```wp-block-code 2023-05-17T17:09:03+00:00 ERROR Error creating PayPal order. Msg:Facturación Dirección de correo electrónico es un campo requerido. Params: Array ( [intent] => CAPTURE [payer] => Array ( [name] => Array ( [given_name] => xxxxx [surname] => xxxxx ) ) [purchase_units] => Array ( [0] => Array ( [amount] => Array ( [value] => 5.00 [currency_code] => USD [breakdown] => Array ( [item_total] => Array ( [currency_code] => USD [value] => 5.00 ) [shipping] => Array ( [currency_code] => USD [value] => 0 ) [tax_total] => Array ( [value] => 0.00 [currency_code] => USD ) [discount] => Array ( [value] => 0.00 [currency_code] => USD ) [handling] => Array ( [currency_code] => USD [value] => 0.00 ) ) ) [items] => Array ( [0] => Array ( [name] => xxxxx [quantity] => 1 [unit_amount] => Array ( [currency_code] => USD [value] => 5.00 ) [sku] => xxxxx [description] => Product ID: xxxxx ) ) ) ) [application_context] => Array ( [shipping_preference] => NO_SHIPPING [brand_name] => xxxxx ) ) 2023-05-17T19:04:35+00:00 ERROR API error: Array ( [url] => https://api-m.paypal.com/v2/checkout/orders/19G875567S8625826/capture [method] => POST [http_status] => 422 [request] => Array ( ) [error] => Array ( [name] => UNPROCESSABLE_ENTITY [details] => Array ( [0] => Array ( [issue] => INSTRUMENT_DECLINED [description] => The instrument presented was either declined by the processor or bank, or it can't be used for this payment. ) ) [message] => The requested action could not be performed, semantically incorrect, or failed business validation. [debug_id] => a90c7e1f8c292 [links] => Array ( [0] => Array ( [href] => https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED [rel] => information_link [method] => GET ) [1] => Array ( [href] => https://www.paypal.com/checkoutnow?token=19G875567S8625826 [rel] => redirect [method] => GET ) ) ) ) 2023-05-17T19:05:08+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED ``` - This reply was modified 3 years ago by [devsimmao](https://wordpress.org/support/users/devsimmao/). * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751942) * ```wp-block-code 2023-05-16T02:46:34+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED 2023-05-16T02:46:36+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED 2023-05-16T06:34:18+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED 2023-05-16T06:34:21+00:00 ERROR API error: Array ( [url] => https://api-m.paypal.com/v2/checkout/orders/8K536625L15325410/capture [method] => POST [http_status] => 422 [request] => Array ( ) [error] => Array ( [name] => UNPROCESSABLE_ENTITY [details] => Array ( [0] => Array ( [issue] => PAYER_CANNOT_PAY [description] => Payer cannot pay for this transaction. Please contact the payer to find other ways to pay for this transaction. ) ) [message] => The requested action could not be performed, semantically incorrect, or failed business validation. [debug_id] => d281245baf122 [links] => Array ( [0] => Array ( [href] => https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY [rel] => information_link [method] => GET ) ) ) ) ``` * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751948) * In the codes above, there are some errors that are occurring during the finalization of payments, * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16751968) * [@devsimmao](https://wordpress.org/support/users/devsimmao/) yes, PayPal is determining that the buyer needs to re-approve the order before the payment can be completed. They don’t publish why the buyer would need to re-approve but we’ll need to add additional code to handle the scenario where a buyer needs to go through the approval process again. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16752026) * Hi [@devsimmao](https://wordpress.org/support/users/devsimmao/) * Can you use our [contact us](https://paymentplugins.com/contact-us/) page so we can share a link to the update once we make the changes? We need help testing this scenario. * Kind Regards, * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16752036) * Thanks for your feedback. In that case, there’s nothing wrong with my website, right? * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16752043) * Yes, I will request the update link through your contact form. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16752080) * [@devsimmao](https://wordpress.org/support/users/devsimmao/) * Thanks so much for helping us find this issue. We’re going to work on a patch right now. If you want to test it before we push it to general release, I will share the link via this thread. * > In that case, there’s nothing wrong with my website, right? * Correct, there isn’t anything wrong with your site. * Kind Regards * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16752167) * Yes, I would like to test it. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16756083) * Hi [@devsimmao](https://wordpress.org/support/users/devsimmao/) * Here is a link to a patched version which you can test. [Patched version](https://drive.google.com/file/d/139SBzXdbSY1LEB1iFCJDrI_ZZnj9mJET/view?usp=share_link) * Please let us know if that resolves your issue. * Kind Regards * Thread Starter [devsimmao](https://wordpress.org/support/users/devsimmao/) * (@devsimmao) * [3 years ago](https://wordpress.org/support/topic/error-processing-payment-7/#post-16757902) * Thank you very much! If the issue is not resolved I’ll let you know. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/error-processing-payment-7/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-processing-payment-7/page/2/?output_format=md) The topic ‘Error processing payment’ is closed to new replies. * ![](https://ps.w.org/pymntpl-paypal-woocommerce/assets/icon-256x256.png?rev=2718338) * [Payment Plugins for PayPal WooCommerce](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/reviews/) * 16 replies * 5 participants * Last reply from: [augustus1996](https://wordpress.org/support/users/augustus1996/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/error-processing-payment-7/page/2/#post-16786789) * Status: resolved