Title: Error processing payment after rollback
Last modified: July 26, 2019

---

# Error processing payment after rollback

 *  Resolved [bluebeardvaping](https://wordpress.org/support/users/bluebeardvaping/)
 * (@bluebeardvaping)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/)
 * Updated to 2.0.1 and my customers complained they couldnt enter card details 
   into the payment fields.
 * Rolled back to 1.0.38 (which did work perfectly) and now customers are presented
   with ‘error processing payment’ message
 * What is the best way to resolve this? My site is no longer able to take payments
   and i am losing money
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-payment-after-rollback%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11771898)
 * Hi there!
 * > Updated to 2.0.1 and my customers complained they couldnt enter card details
   > into the payment fields.
   > Rolled back to 1.0.38 (which did work perfectly) and now customers are presented
   > with ‘error processing payment’ message
 * When rolling back, it is best to disconnect/reconnect with Square to refresh 
   the token, as the token changed from ver. 1 to ver. 2, then back to ver. 1.
 * To do this, go to **WooCommerce > Settings > Square** and `Disconnect from Square`
   then `Connect` using the steps found [here](https://docs.woocommerce.com/document/woocommerce-square/#section-4).
 * After reconnecting, run a test payment and see if that works. If it still does
   not please submit a ticket to us directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
 *  Thread Starter [bluebeardvaping](https://wordpress.org/support/users/bluebeardvaping/)
 * (@bluebeardvaping)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11772870)
 * Tried this, but the ‘square’ tab no longer exists? see [snips](https://imgur.com/a/Ci2Mc5o)
 *  Plugin Support [Thu P. a11n](https://wordpress.org/support/users/thup90/)
 * (@thup90)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11775511)
 * Hi there,
 * Square settings are under the **Integration** tab.
 * Hope this helps!
 *  [rsnsb](https://wordpress.org/support/users/rsnsbartlett/)
 * (@rsnsbartlett)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11777074)
 * Hi all,
 * I have the same problem – since reverting to 1.0.38 (including disconnecting 
   and reconnecting to Square, twice!) we can’t process payments. They all fail (
   see below). I’ve checked the settings under the ‘integration’ tab for 1.0.38 
   and they seem good. The latest transaction shown in our Square dashboard is from
   last Friday before all this kicked off, there is no mention of any (all failed)
   over the weekend. All orders that tried to use Square have a status of ‘failed’
   in WooCommerce. I have disabled Square payments (and am now directing people 
   to Paypal) to get around this. I now also have to manually sort and tidy up a
   whole pile of failed orders 🙁
 * Help required!
 * Example error in ‘order note’ in a failed order:
 * Array
    ( [0] => stdClass Object ( [category] => AUTHENTICATION_ERROR [code] =
   > UNAUTHORIZED [detail] => This request could not be authorized. )
 * )
    Order status changed from Pending payment to Failed.
 * -end-
 *  [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/)
 * (@shellbeezy)
 * Automattic Happiness Engineer
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11780796)
 * Hey [@rsnsbartlett](https://wordpress.org/support/users/rsnsbartlett/),
 * Sorry to hear about the error, did you disconnect and reconnect Square after 
   downgrading? The Oauth access token is stored in different WordPress options 
   between the two versions so disconnecting and reconnecting should get your access
   restored.
 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11810312)
 * Hi [@rsnsbartlett](https://wordpress.org/support/users/rsnsbartlett/),
 * We have not heard from you in a bit so we are closing this thread. If the issue
   is still persisting please open a new thread and let us know.
 * Have a great day!
 *  [rsnsb](https://wordpress.org/support/users/rsnsbartlett/)
 * (@rsnsbartlett)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11811441)
 * Hi there, yes – this was all resolved for us on another ticket. Thanks.
    SB

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error processing payment after rollback’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 7 replies
 * 5 participants
 * Last reply from: [rsnsb](https://wordpress.org/support/users/rsnsbartlett/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/error-processing-payment-after-rollback/#post-11811441)
 * Status: resolved