Title: Error processing refund. Please try again.
Last modified: June 4, 2020

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# Error processing refund. Please try again.

 *  Resolved [bowenac](https://wordpress.org/support/users/bowenac/)
 * (@bowenac)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/error-processing-refund-please-try-again/)
 * When trying to submit a refund from WooCommerce Orders, I enter the amount and
   click the button “Refund $xx.xx via Credit Card. I get a popup error after clicking
   continue on the initial popup confirmation “Are you sure you wish to process 
   this refund? This action cannot be undone.”. About 1-2 seconds after confirming
   that I just get a popup saying “Error processing refund. Please try again.” No
   console errors, nothing in woo logs, nothing on stripe logs.
    -  This topic was modified 5 years, 12 months ago by [bowenac](https://wordpress.org/support/users/bowenac/).
    -  This topic was modified 5 years, 12 months ago by [bowenac](https://wordpress.org/support/users/bowenac/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-processing-refund-please-try-again/#post-12943827)
 * Hi [@bowenac](https://wordpress.org/support/users/bowenac/) – This kind of problem
   can sometimes be caused by either a conflict with your theme or with another 
   plugin.
      The best way to determine this is to:
    - 
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. You can find
   a more detailed explanation on how to do a conflict test here.
 * Can you let me know if you still see the same issue after doing this?
 * Thanks!
    – Joey
 *  Thread Starter [bowenac](https://wordpress.org/support/users/bowenac/)
 * (@bowenac)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-processing-refund-please-try-again/#post-12944501)
 * Thanks was able to find the problem and fix it. Was a conflict with a Plugin 
   that was creating an order items override, which was including the refunds template
   but it didn’t actually exist.
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-processing-refund-please-try-again/#post-12971967)
 * Thanks for letting us know, [@bowenac](https://wordpress.org/support/users/bowenac/)!
   😁
 * – Joey

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error processing refund. Please try again.’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/error-processing-refund-please-try-again/#post-12971967)
 * Status: resolved