Title: Error refun Paypal API
Last modified: February 19, 2024

---

# Error refun Paypal API

 *  Resolved [vincentcde](https://wordpress.org/support/users/vincentcde/)
 * (@vincentcde)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-refun-paypal-api/)
 * Hi, i can’t refun my client because of this error message :
 * An error occurred when trying to create the refund using the payment gateway 
   API.
 * Please help

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-refun-paypal-api/#post-17438566)
 * Hello [@vincentcde](https://wordpress.org/support/users/vincentcde/)
   Thanks for
   reaching out to us, we’re here to help.
 * The most straightforward alternative might be to issue the refund directly through
   PayPal’s system. However, to proceed let’s start with enabling the **Logging**
   function. You can enable this feature from the “**Connection**” tab in your plugin
   settings. Once “**Logging**” is enabled, every transaction will generate a log
   entry.
 * It’s important to understand that if “**Logging**” wasn’t enabled before, there
   will be no previous records of the transactions. In that situation, we’ll need
   to create another refund attempt to generate new log entries. Try to make the
   refund again, attempting to reproduce the issue, if it is done you can retrieve
   these logs from the path:
 * WooCommerce > Status > Logs, and then select “woocommerce-paypal-payments-[…]”
   from the dropdown menu before hitting view.
 * Please provide those log entries on our [PrivateBin](https://privatebin.inpsyde.com/).
   After uploading, send us the link, so we can review them in detail. If you don’t
   want to share this information publicly here on the forum, you can contact us
   privately here: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   Please make sure to include the URL of this thread in your ticket for reference.
 * Kind regards,
   Krystian
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-refun-paypal-api/#post-17514691)
 * Hello [@vincentcde](https://wordpress.org/support/users/vincentcde/)
 * Since we haven’t heard back from you, we’ll assume everything is working as needed.
 * If you have any more questions, feel free to start a new thread or directly reach
   out for help. You can get support by opening a ticket with our service desk here:
   [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please include
   this thread’s URL in your ticket for reference.
 * Regards,
   Krystian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error refun Paypal API’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 2 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/error-refun-paypal-api/#post-17514691)
 * Status: resolved