Title: error retrieving emails
Last modified: July 30, 2017

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# error retrieving emails

 *  Resolved [ellic052](https://wordpress.org/support/users/ellic052/)
 * (@ellic052)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/)
 * So i love the idea of your plugin and what it does… but i am having a hard time
   getting it to do right. the domain is agents.enchantedlifetravel.com… im not 
   sure what email address the plug in is associating with. when i run the mail 
   processor, it gives me the following error
 * Collecting support log
 * There was an error adding the attachment: Sorry, this file type is not permitted
   for security reasons.
    Sorry, this file type is not permitted for security reasons.
   Sending support log to [help@postieplugin.com](https://wordpress.org/support/topic/error-retrieving-emails/help@postieplugin.com?output_format=md)
 * the goal is to be able to have html mail with images post from our travel suppliers
   so our agents can see them in our intranet.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * (@wayneallen-1)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9367616)
 * I didn’t receive the support logs (which happens sometimes) If you did please
   forward them to [help@postieplugin.com](https://wordpress.org/support/topic/error-retrieving-emails/help@postieplugin.com?output_format=md)
 * Sounds like there was a attachment in your email that isn’t supported by your
   WordPress.
 *  Thread Starter [ellic052](https://wordpress.org/support/users/ellic052/)
 * (@ellic052)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381523)
 * I think I figured part of it out as a setting but now it doesn’t show html messages
   properly
 *  Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * (@wayneallen-1)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381541)
 * I guess I would need to understand what you mean by “properly” screenshots of
   the original email and what it looks like after Postie imports it would help.
 * Remember that your theme has a lot to do with what your posts look like.
 *  Thread Starter [ellic052](https://wordpress.org/support/users/ellic052/)
 * (@ellic052)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381581)
 * [https://www.enchantedlifetravel.com/blog/2017/08/02/how-to-use-disney-maxpass-at-disneyland-resort-new-minnie-van-service-now-available-at-walt-disney-world-resort-and-more-13/](https://www.enchantedlifetravel.com/blog/2017/08/02/how-to-use-disney-maxpass-at-disneyland-resort-new-minnie-van-service-now-available-at-walt-disney-world-resort-and-more-13/)
 *  Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * (@wayneallen-1)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381612)
 * This is typical when trying to publish newsletters via Postie. The newsletter
   has it’s own set of very specific CSS which your theme does not have, so it doesn’t
   display correctly.
 * I’ve been working on an addon to help with this, but it is very complicated and
   I don’t have it working yet.
 * The only real option at this time is to have postie save them as draft posts 
   then you would have to do a little editing to make them look good.
 *  Thread Starter [ellic052](https://wordpress.org/support/users/ellic052/)
 * (@ellic052)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381619)
 * Ah… Ok thanks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘error retrieving emails’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [ellic052](https://wordpress.org/support/users/ellic052/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/error-retrieving-emails/#post-9381619)
 * Status: resolved