Title: error retrieving settings. [payment settings]
Last modified: March 30, 2024

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# error retrieving settings. [payment settings]

 *  Resolved [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/)
 * Hi Support,
 * I’ve encountered an issue where I can’t configure or retrieve the settings for
   payment. When I navigate to Payment > Settings, the UI doesn’t display the current
   settings for payment; it’s all blank. Additionally, I’m seeing the following 
   error message at the bottom: “Error retrieving settings.”
 * I believe I’ve identified the cause but I’m unsure how to address it. It seems
   to be related to the site’s permalink settings. After installing the site and
   activating all plugins and payment methods, I made changes to the permalink structure(
   switching to “Post name”). This was done a while back, and since then, I’ve added
   many products.
 * If I change the permalink structure back to “Plain,” I’m able to access the payment
   settings. However, this change would impact my site indexing (Google SEO).
 * Is there a way to resolve the payment settings issue without reverting the permalink
   settings back to “Plain”?
 * Thank you.
 * Dan

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17540883)
 * ….cookie settings? interesting direction, I’ll try to explore this (I dont remember
   making any changes there)
 * thx
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17547002)
 * Hi [@softeye73](https://wordpress.org/support/users/softeye73/),
 * I’ve never seen this unusual issue before! However, let’s try to troubleshoot
   it together.
 * Could you kindly delete the `.htaccess` files? After that, please navigate to
   Settings > Permalinks and select the “post name” option.
 * Additionally, head over to WooCommerce → Status → Tools, and do the following:
    - WooCommerce transients – Clear
    - Expired transients – Clear
    - Clear template cache – Clear
    - Capabilities – Reset Capabilities
    - Clear customer sessions -Clear
 * Next, please clear your browser cache and then check again.
 * If this makes no difference, please share a copy of the following:
    - **System Status Report:** Navigate to **WooCommerce → Status**. Select **Get
      System Report** and then **Download for Support**.
    - **Fatal Error log:** Share a copy of any fatal error log found under **WooCommerce
      → Status → Logs**.
 * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/)
   and share the link here.
 * I’m hopeful this will resolve the problem. Let me know how it goes!
 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17548532)
 * Hi [@shameemreza](https://wordpress.org/support/users/shameemreza/),
 * Thank you for your response regarding the issue and for your assistance.
 * I carefully followed all the instructions provided in your guideline.
 * Regarding the permalink setting, it is already configured to “Post Name,” so 
   I haven’t made any changes there. Unfortunately, the issue persists despite this.
 * Here is the link to the information you requested. Hopefully, this additional
   information will help pinpoint the issue more accurately.
 * Thanks again for your support.
 * Dan
 * Woo Status **→** [https://paste.mozilla.org/AyGs8PWB](https://paste.mozilla.org/AyGs8PWB)
 * Fatal Err Log **→** [https://paste.mozilla.org/ccyvW8o0](https://paste.mozilla.org/ccyvW8o0)
 *  Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/)
 * (@omarfpg)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17555270)
 * Hi [@softeye73](https://wordpress.org/support/users/softeye73/),
 * I tried reviewing the Fatal Error Log but that snippet has already expired. Could
   you please kindly share it again?
 * Additionally, can you share more details about the issue? Do you see any errors
   on your screen or your browser’s console? Can you share a screenshot, please?
 * Refreshing the permalinks doesn’t fix the issue either, correct?
 * Can you please [enable WP Debug](https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/)
   and share the log found in WooCommerce → Status → **Logs** and inside the error
   log file generated on your server?
 * Looking forward to resolving this issue for you.
   -OP
 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17555535)
 * Hi [@omarfpg](https://wordpress.org/support/users/omarfpg/)
 * thank you for getting back to me and sorry I forgot to change the expiry time
   on the link.
 * Fatal Err Log **→** [https://paste.mozilla.org/1PxMRWGH](https://paste.mozilla.org/1PxMRWGH)
 * Image capture: [https://ibb.co/1ZShq16](https://ibb.co/1ZShq16)
 * Refreshing the Permalinks didnt do the trick :-/
 * If I understand correctly from the error log the cause is the theme.
 * Correct?
 * I will modify the Theme and report back
 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17555545)
 * Hi [@omarfpg](https://wordpress.org/support/users/omarfpg/)
 * Im Happy to confirm that changing the theme solve the issue and the setting are
   visible and configurable.
 * I assume I should point this to the Theme creators
 * Thank you for your help and guideline
 * Dan
 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17555548)
 * Resolve: issue cause by Elessi Theme
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17558441)
 * Hi [@softeye73](https://wordpress.org/support/users/softeye73/),
 * That’s great to hear! Thanks for letting us know.
 * Should you have further inquiries, kindly [create a new topic here](https://wordpress.org/support/plugin/woocommerce/#new-topic-0).
 * Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

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## Tags

 * [payment](https://wordpress.org/support/topic-tag/payment/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)

 * 8 replies
 * 5 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/error-retrieving-settings-payment-settings/#post-17558441)
 * Status: resolved