Title: “Error Saving Customer Reason:” Error Last modified: May 23, 2024 --- # “Error Saving Customer Reason:” Error * Resolved [waygoodtea](https://wordpress.org/support/users/waygoodtea/) * (@waygoodtea) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/) *  Everytime I click “Complete Order”, it shows an error message saying… * Error saving customer. Reason: * I’ve tried changing themes, disabling plugins and to try and troubleshoot the issue but nothing has worked. I checked the Woocommerce > Status > Logs and there are no fatal errors. Can you let me know how you fixed this issue? * Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-saving-customer-reason-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17776453) * Hi [@waygoodtea](https://wordpress.org/support/users/waygoodtea/), * Thank you for opening your own thread to review this! I tried going to your site to learn more and I wasn’t able to proceed with the checkout experience. The Credit Card option isn’t showing the CC form fields, and the PayPal option is in sandbox mode and clicking on it gave me an error: * ![](https://i0.wp.com/img001.prntscr.com/file/img001/Hhwn8o5pRgyEPR17DSYjyA.png? ssl=1) * Direct link to the image: [https://prnt.sc/yHvFGYQ2SVAu](https://prnt.sc/yHvFGYQ2SVAu) * In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further: - **System Status Report** which you can find via WooCommerce > Status > Get system report > Copy for support. - **Fatal error logs** (if any) under WooCommerce > Status > Logs. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Once we have more information, we’ll be able to assist you further. * Thanks! -OP * Thread Starter [waygoodtea](https://wordpress.org/support/users/waygoodtea/) * (@waygoodtea) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17779210) * ```wp-block-code ` WordPress Environment WordPress address (URL): https://tekkbasketball.com Site address (URL): https://tekkbasketball.com WC Version: 8.9.1 REST API Version: ✔ 8.9.1 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 256 MB WP 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My account: #11 - /my-account Terms and conditions: #902 - /terms-conditions Theme Name: Divi Child 02 Version: 4.20.4.1680941534 Author URL: http://www.elegantthemes.com Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.20.4 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ Templates Overrides: – WooPayments Version: 7.6.0 Connected to WPCOM: Yes WPCOM Blog ID: 183842680 Account ID: acct_1My8vrFzSFVLI1TG Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card WooPay: Enabled (checkout,product,cart) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,checkout,cart) Fraud Protection Level: basic Multi-currency: Disabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-25 08:07:36 +00:00 Options: ✔ Notes: 201 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2024-05-22 08:19:51 +0000 Newest: 2024-05-22 08:19:51 +0000 Complete: 5,406 Oldest: 2024-04-23 20:47:20 +0000 Newest: 2024-05-24 15:47:10 +0000 Failed: 510 Oldest: 2023-04-06 11:28:14 +0000 Newest: 2024-05-24 08:10:24 +0000 Pending: 13 Oldest: 2024-05-24 15:50:07 +0000 Newest: 2024-05-31 08:20:07 +0000 Status report information Generated at: 2024-05-24 15:47:38 +00:00 ` ``` * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17781355) * Hi [@waygoodtea](https://wordpress.org/support/users/waygoodtea/) * This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to: - Temporarily switch your theme to Storefront or Twenty Twenty-Four - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://woocommerce.com/document/how-to-test-for-conflicts/) * I hope that helps! Let me know once you have done a conflict test! * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17800134) * Hi there 👋 , * We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help. * Thanks! -OP * Thread Starter [waygoodtea](https://wordpress.org/support/users/waygoodtea/) * (@waygoodtea) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17802555) * I did as suggested (changing the themes, disabling plugins) but the issue still exists. Now, there is another error message saying “We were unable to process your order, please try again.” I’ve rechecked the system status report and it still doesn’t show any fatal errors. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17803113) * Hello [waygoodtea](https://wordpress.org/support/users/waygoodtea/) * Thank you for your reply. * I understand that your initial problem is not resolved and now you are also facing a new problem that says _“We were unable to process your order, please try again”._ * For effective troubleshooting, I suggest creating a staging site with a default theme like [Storefront](https://wordpress.org/themes/storefront/) and only essential plugins like WooCommerce and a payment gateway you are using. You may ask your web host if they provide a staging site feature or use the [WP Staging plugin](https://wordpress.org/plugins/wp-staging/) to create a staging site. * Once the staging site is ready, share the SSR of the site with me. I will review SSR and inspect the site to find the cause of the issue and fix it. * Looking forward to your response. 🙂 * Best regards. * Thread Starter [waygoodtea](https://wordpress.org/support/users/waygoodtea/) * (@waygoodtea) * [1 year, 12 months ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17818315) * I changed the theme to Storefront and disable most of the plugins like you suggested. I left Woocommerce and Woopayments (test mode activated) installed. Still, none of the payment methods are working correctly (neither credit card, paypal or express checkout ‘Google/Apple Pay’). Can you please take a look and advise? Thank you. * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [1 year, 12 months ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17819227) * Hi [@waygoodtea](https://wordpress.org/support/users/waygoodtea/) * Is this issue related to WooPayments or WooCommerce Square? Also, what error are you seeing? Is it happening on the checkout page or the settings page? For better assistance, can you provide a video showing the issue on your end? For video, you may use [https://loom.com](https://loom.com) or [https://www.awesomescreenshot.com/](https://www.awesomescreenshot.com/). Please follow the instructions on that page and then paste the URL into this thread. * Looking forward to hearing from you soon. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘“Error Saving Customer Reason:” Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 8 replies * 4 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [1 year, 12 months ago](https://wordpress.org/support/topic/error-saving-customer-reason-error/#post-17819227) * Status: resolved