Title: Error saving data! Last modified: December 5, 2019 --- # Error saving data! * Resolved [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/) * Hi there * I’m using the plugin since 2014. I do have an issue now…sometimes when people fill out the form they get the message: “Error saving data! Please try again.” Sometimes it works fine. What could cause the problem? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-saving-data-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12208222) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * Please, let me know the data type of the columns: “paypal_post” and “data”, belonging to the “wp_cp_calculated_fields_form_posts” table on your database. * Best regards. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12208265) * they are both type “text” * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12208380) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * Please, modify both columns to “mediumtext” with collation: “utf8mb4_unicode_520_ci” * Best regards. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12208472) * I changed both columns but the error still occurs… * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12208582) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * Let me know exactly the data you are entering into the different fields, to emulate the issue, furthermore, be sure you don’t have reached the size limits of your hosting plan. * Best regards. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211133) * We ensure it’s not the size limit of the hosting. * In my opinion it’s not the data you enter but the system/browser. The problem occurs on apple computers. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211458) * We figured out, that it’s not about devices or browsers, but the location/wlan. I’m able to submit the form in the office but not at home. Both times connected by wlan with the same device (iphone) * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211555) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * Checking the HTML source code of your web page, I see you are using a very outdated version of the plugin. Note the plugin is in constant evolution, and not only are included new features, with every update are fixed too some errors reported by users. * Do you’ve a website for development where to install the latest version of the plugin, and test it with your form? * Best regards. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211572) * I did updating the plugin. there is no further update shown in the wordpress backend. * I already figured out problems to export and import the form to the paid version. The import is not possible. I have to reconfigure the whole form. * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211632) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * I’m sorry but We are not allowed to support any customers in these forums. * For pro or commercial product support please contact us directly on our site. * Commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products). We will happily answer this and any other questions you can have [on our own site](https://cff.dwbooster.com/contact-us). * Thank you. * Thread Starter [lapala](https://wordpress.org/support/users/lapala/) * (@lapala) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211650) * I have the free version 5.0.42 installed. * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211724) * Hello [@lapala](https://wordpress.org/support/users/lapala/) * The versions numbers for the free distributions of the plugin being with 1.0. X, and do not include the submit buttons, so, you are using the professional version of the plugin. * Furthermore, if you are using the version 5.0.42, then your copy of the plugin is a really outdated version of the plugin, because the version number of the last update of Professional version is: 5.0.390 * Your copy of the plugin is not update since at least August 2015. * Best regards. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Error saving data!’ is closed to new replies. * ![](https://ps.w.org/calculated-fields-form/assets/icon-256x256.jpg?rev=1734377) * [Calculated Fields Form](https://wordpress.org/plugins/calculated-fields-form/) * [Frequently Asked Questions](https://wordpress.org/plugins/calculated-fields-form/#faq) * [Support Threads](https://wordpress.org/support/plugin/calculated-fields-form/) * [Active Topics](https://wordpress.org/support/plugin/calculated-fields-form/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/calculated-fields-form/unresolved/) * [Reviews](https://wordpress.org/support/plugin/calculated-fields-form/reviews/) * 12 replies * 2 participants * Last reply from: [codepeople](https://wordpress.org/support/users/codepeople/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-saving-data-4/#post-12211724) * Status: resolved