Title: Error saving menu items
Last modified: February 15, 2023

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# Error saving menu items

 *  [moraima4](https://wordpress.org/support/users/moraima4/)
 * (@moraima4)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-saving-menu-items/)
 * Help
   We are working on a new WooCommerce website (this will be the second one
   we have) and I have encounter an issue when trying to add or saving menu items
   to a menu.
 * I had already created the main menu at the top of the page that included product
   categories and the usual helpful links, Account, Contact Us, etc. this worked
   perfectly fine last week.
 * Now I can’t add menu items to this main menu or a new one.
   I wanted to create
   a series of menus with info pages to add to the footer. When trying to create
   a new menu through “Appearance > Menus” I can create a new one and see the name
   but I can’t add menu items to it. It doesn’t do anything. I then tried to do 
   it using the Customizer “Live Preview”, I can see the name of the newly created
   menu and here I can add items but then when I try to publish or even save as 
   draft I get this error “changeset_post_save_failure” and it won’t save it. The
   other WooCommerce website we have also uses Storefront theme and it’s not giving
   me this error.
 * I have stripped this new website of any plugins I had already added to test if
   there was any conflict so right now I only have WooCommerce activated, nothing
   else, and the Storefront theme.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * (@roxannestoltz)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-saving-menu-items/#post-16476053)
 * Hi [@moraima4](https://wordpress.org/support/users/moraima4/) ,
 * Thanks for reaching out!
 * I understand that you are unable to add new menu items to your main menu and 
   are also unable to create a new menu. Additionally, you have tried this in the
   Customizer which allows you to add items but are met with a `“changeset_post_save_failure”`
   when trying to publish or save it.
 * Furthermore, you have another site that has the same theme (Storefront) active
   and you are not encountering this issue on that site when following the same 
   steps to add items to an existing menu, or when creating a new menu, is this 
   correct?
 * I am unable to reproduce this issue on my test site, which uses the latest version
   of WordPress and WooCommerce, and has the Storefront theme active, as menus and
   menu items are created and added without any issues/errors.
 * > When trying to create a new menu through “Appearance > Menus” I can create 
   > a new one and see the name but I can’t add menu items to it. It doesn’t do 
   > anything
 * Please can you check if there are any browser console errors being displayed 
   when trying to add menu items to the newly created menu within `Appearance > 
   Menus`, and then share any errors here.
 * More information on how to check for browser console errors can be found [here](https://pressable.com/knowledgebase/debugging-your-website/#error-logs).
 * Additionally, in order to get a better understanding of your sites current environment,
   please can you share the following:
    - System Status Report: navigate to **WooCommerce** → **Status**. Select `Get
      system report` and then `Copy for support`.
    - Fatal Error log: Share a copy of any fatal error log found under **WooCommerce**
      → **Status** → **Logs**.
 * Once you have these, please share them in your response here.
 * Cheers!
 *  Thread Starter [moraima4](https://wordpress.org/support/users/moraima4/)
 * (@moraima4)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-saving-menu-items/#post-16477385)
 * Hi
 * It turns out while I was waiting for your reply we also started having problems
   with uploading product images, so my boss started doing research and checking
   with our host company and he figured out that it was an issue in our database“
   an incorrectly configured auto increment value for the _\_posts_ table of your
   WordPress”, he increased that value and everything started working again.
 * So thank you very much for replying to me, it looks like we are good to continue
   on!
 *  [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * (@roxannestoltz)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-saving-menu-items/#post-16477406)
 * Hi [@moraima4](https://wordpress.org/support/users/moraima4/) ,
 * Glad to hear that the cause of the issue was identified and that this is now 
   sorted!
 * Since this has been resolved, feel free to create a new topic should you need
   any further help.
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error saving menu items’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/error-saving-menu-items/#post-16477406)
 * Status: not resolved