Error sending the confirmation email.

  • Resolved vuduai

    (@vuduai)


    4 months ago

    I’m getting this message on my WordPress site: “Thanks! You should receive a confirmation email for Royal Elementor Addons to your mailbox at [email protected]. Please make sure you click the button in that email to complete the opt-in.” It seems the confirmation email went to the wrong inbox; it arrived at [email protected] instead of [email protected], which prevents me from clicking the button. When I try to click it, I get the following message: “A critical error has occurred on this website. Please check the site administrator’s email inbox for instructions. If you continue to have problems, try the support forums.”

    I can’t continue working on the site. Can you guide me on how to fix this, or send the confirmation email to the correct inbox, which is [email protected]? Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sophia Support

    (@marsismyhome)

    4 months ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    Thread Starter vuduai

    (@vuduai)

    3 months, 3 weeks ago

    Unfortunately, I can’t do anything you’re asking because the Royal Addoms message has blocked all WordPress windows. When I log in, I only see that message and it doesn’t allow me to do anything else.

    Do you have any other suggestions on how to help? I understand that the block occurs because my confirmation email couldn’t be validated, as it was sent to another inbox.

    Sophia Support

    (@marsismyhome)

    3 months, 3 weeks ago

    Hi again.

    You can go to your user’s account and change email address.

    Let me know if this helps.

    Kind regards,
    Sophia

    Thread Starter vuduai

    (@vuduai)

    3 months, 3 weeks ago

    Ya cambie el correo, pero sigo estancado con el mensaje de royal, ya que no se reenvía el mail de confirmacion y no puedo validar el correo, el problema es que si desactivo el royal me sale “error critico”

    Sophia Support

    (@marsismyhome)

    3 months, 3 weeks ago

    Hi.

    First you need to change your email address and set the correct email address in Users and Settings sections of the WordPress menu.
    Then you need to go to the following URL which is in the red box in the image and click all four buttons also marked in red: https://prnt.sc/vzra0SXenTcY
    The last step is to do Opt-in action again.

    Let me know if this helps.

    Kind regards, Sophia

    Thread Starter vuduai

    (@vuduai)

    3 months, 3 weeks ago

    The problem persists, only now the message no longer appears, but all the screens are blank… On the other hand, it won’t let me subscribe and I get a critical error. It lets me skip, but that only prevents the message that the email was sent from appearing, but all the other WordPress tabs when I log in are blank.

    Sophia Support

    (@marsismyhome)

    3 months, 3 weeks ago

    Hi again.

    If you do not have any important information on your WordPress, please ask your hosting to reset it so that you can start everything from scratch.

    Let me know if this helps.

    Kind regards, Sophia

Viewing 7 replies - 1 through 7 (of 7 total)

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