Title: error setting up the plugin…
Last modified: December 11, 2020

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# error setting up the plugin…

 *  [khanalrahul](https://wordpress.org/support/users/khanalrahul/)
 * (@khanalrahul)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-setting-up-the-plugin/)
 * When I click set up chat plugin and login to facebook, it always shows the below
   message.
    Sorry, something went wrong. We are working on it and we’ll get it 
   fixed as soon as we can.
 * « Back to Home
 * how to solve this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-setting-up-the-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-setting-up-the-plugin/#post-13784703)
 * Hi [@khanalrahul](https://wordpress.org/support/users/khanalrahul/),
 * Sorry to hear you’re encountering this issue. Can you explain in more detail 
   which step of the process this happens on?
 * Thank you,
 * Facebook Team
 *  [Joe](https://wordpress.org/support/users/joewa1980/)
 * (@joewa1980)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-setting-up-the-plugin/#post-13901362)
 * Same for us. This happens when you click the grey `Setup Chat Plugin` button.
 *  [mfullaty](https://wordpress.org/support/users/mfullaty/)
 * (@mfullaty)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-setting-up-the-plugin/#post-13921928)
 * Experiencing the same problem here

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘error setting up the plugin…’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

## Tags

 * [wrong](https://wordpress.org/support/topic-tag/wrong/)

 * 3 replies
 * 4 participants
 * Last reply from: [mfullaty](https://wordpress.org/support/users/mfullaty/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-setting-up-the-plugin/#post-13921928)
 * Status: not resolved