Title: error timeout
Last modified: August 31, 2016

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# error timeout

 *  Resolved [afmedia](https://wordpress.org/support/users/afmedia/)
 * (@afmedia)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/error-timeout/)
 * Hi,
 * I just install ShortPixel, but it throws an error each time :
 * Error downloading file ([http://api.shortpixel.com/f/e1e35e447b9465285d7de7b1b2618ab7-lossy.jpg](http://api.shortpixel.com/f/e1e35e447b9465285d7de7b1b2618ab7-lossy.jpg))
   Timeout was reached
 * For info I use the plugin ImageMagick Engine in command line
 * Thanks in advance,
 * AF
 * [https://wordpress.org/plugins/shortpixel-image-optimiser/](https://wordpress.org/plugins/shortpixel-image-optimiser/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * (@shortpixel)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/error-timeout/#post-7229696)
 * Hi,
    thanks for your message, sorry to hear about this issue.
 * Could you please try to contact us directly via
    [https://shortpixel.com/contact](https://shortpixel.com/contact)
   with the email address used so we can have a look at our logs and be able to 
   investigate this?
 * Thank you for your support,
    Alex
 *  Thread Starter [afmedia](https://wordpress.org/support/users/afmedia/)
 * (@afmedia)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/error-timeout/#post-7229700)
 * Hi,
 * I’ve just sent you an email via your contact form.
 * Thank you,
 * AF

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error timeout’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
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 * 2 replies
 * 2 participants
 * Last reply from: [afmedia](https://wordpress.org/support/users/afmedia/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/error-timeout/#post-7229700)
 * Status: resolved