Error to send email

  • Resolved Luca

    (@pantanoluca)


    5 years, 8 months ago

    Hi,
    I continue to receive the same error when I try to send email.

    ”
    L’invio è stato messo in pausa a causa di un problema tecnico con MailPoet: Il Sending Service di MailPoet ha smesso di inviare le tue email per una delle seguenti ragioni:

    Potresti aver raggiunto il limite degli iscritti per il tuo piano. Gestisci le tue iscrizioni.
    Potresti avere uno scarso punteggio di capacità di consegna. Contatta il nostro team di supporto per risolvere il problema.

    Controlla le tue impostazioni di invio.
    ”

    Could you help me please?
    We have an active subscription to the premium licence.

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Wysija

    (@wysija)

    5 years, 8 months ago

    Hello @pantanoluca,

    Thanks for writing. Sorry about the issue you’re having. In order to investigate further, can you give us the domain name of your site? You may also contact us directly via email.

    ​Let us know if you need further assistance.

    ​Thanks,

    Grafiska Marie

    (@rockmammut)

    5 years, 8 months ago

    I have the same problem wrong when I try to send emails.
    Sending has been paused due to a technical issue with MailPoet: MailPoet Sending Service has stopped sending your emails for one of the following reasons:

    You may have reached the subscriber limit for your plan. Manage your subscriptions.
    You may have a poor score for delivery ability. Contact our support team to resolve the issue.

    Check your shipping settings.
    Domain http://www.kindakonstforening.se

    Wysija

    (@wysija)

    5 years, 8 months ago

    Hello @rockmammut,

    Thanks for writing. ​This is because your subscription is still pending. Kindly wait for our Approvals Team to process your request. Our team works hard to process manual approvals for all new subscriptions, and replies to them as soon as possible (within 12h).

    ​Let us know if you need further assistance.

    ​Thanks,

    Thread Starter Luca

    (@pantanoluca)

    5 years, 8 months ago

    Hi @wysija, the website is in staging environment. Could you send me your email please? I also tried to chat with Mailpoet via administration as explained here https://www.mailpoet.com/support/ but the icon chat doesn’t appear.
    Let me know.
    Thanks

    Thread Starter Luca

    (@pantanoluca)

    5 years, 8 months ago

    Hi @wysija, do you have any updates?

    Wysija

    (@wysija)

    5 years, 8 months ago

    Hello @pantanoluca,

    Thanks for writing. We can check your account status even if your website is on a staging environment. We just need to know the domain on your MailPoet subscription.

    The quickest way to reach us is through the built-in support feature. Make sure you have the MailPoet Premium plugin installed and activated in order to see the support icon.

    ​Thanks,

    Thread Starter Luca

    (@pantanoluca)

    5 years, 8 months ago

    Hi @wysija, this is the domain anieservizintegrati.it .

    Let me know
    thanks

    Wysija

    (@wysija)

    5 years, 8 months ago

    Hello @pantanoluca,

    It looks like your sending service had been paused due to bounce emails. Please contact us directly via email so we can take a closer look.

    ​Thanks,

    Thread Starter Luca

    (@pantanoluca)

    5 years, 8 months ago

    Hi @wysija, which is your email?

Viewing 9 replies - 1 through 9 (of 9 total)

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