Title: Error trying to open plugin
Last modified: February 16, 2019

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# Error trying to open plugin

 *  Resolved [rodfernandes](https://wordpress.org/support/users/rodfernandes/)
 * (@rodfernandes)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-trying-to-open-plugin/)
 * Hello
 * I’m having trouble trying to access the plugin’s options. When I try to access,
   the following message appears: Sorry, we’ve experienced some error.
 * I installed this plugin hoping to fix the icons on my site that have turned into
   squares.
 * While editing offline through xampp, everything was working fine. I did not expect
   that I would have this problem when uploading to a host.
 * Is there any way to fix this without using the plugin? I’m using Shop Keeper 
   theme

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-trying-to-open-plugin/#post-11223704)
 * Hi [@rodfernandes](https://wordpress.org/support/users/rodfernandes/), thanks
   for trying the plugin. That error message you’re seeing is a general fallback
   error, which would only show up in a really unexpected situation. So it would
   require rolling up the sleeves a bit to track down the cause, which would help
   me improve things if you’re available to have a closer look.
 * I’d be particularly interested in seeing anything that shows up in the Javascript
   console (in the web browser) when this error occurs, and also any related errors
   in server side logs.
 * But it sounds like your more immediate concern is resolving the problem with 
   icons showing up as boxes. How to solve this would depend upon how your site 
   is currently trying to load the icons, and (often) whether there are any themes
   or plugins trying to load conflicting versions.
 * Also, are you using Font Awesome Pro with our Pro CDN by chance? If so, make 
   sure that the web domain of the host to which you’ve uploaded the site has been
   added to your allowed Pro CDN domains in your fontawesome.com account (localhost
   is there by default for local development).
 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-trying-to-open-plugin/#post-11340157)
 * I’ve just released version 4.0.0-rc8. Could you try that new version in your 
   scenario and see if it makes a difference?
 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/error-trying-to-open-plugin/#post-11686969)
 * Resolving this since I think this problem has been fixed by more recent releases.
   If not, please provide details about how to reproduce your problem and I can 
   investigate further.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error trying to open plugin’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/error-trying-to-open-plugin/#post-11686969)
 * Status: resolved