Title: Error trying to update WordPress
Last modified: November 14, 2019

---

# Error trying to update WordPress

 *  [jivazquez](https://wordpress.org/support/users/jivazquez/)
 * (@jivazquez)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/)
 * I am trying to update our WordPress installation and plug-ins on our multi-site
   but keep receiving the following error message:
 * > Sorry, you are not allowed to access this page.
   > Query Monitor
   >  The message above was triggered by Core.
   > Call stack:
   > wp_die()
   >  wp-admin/includes/menu.php:348
    -  This topic was modified 6 years, 7 months ago by [jivazquez](https://wordpress.org/support/users/jivazquez/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-trying-to-update-wordpress%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Farhad](https://wordpress.org/support/users/farhadvn/)
 * (@farhadvn)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/#post-12134729)
 * For test, create a new admin user and check your main account by it, see your
   main account in users, should be admin not none, if is not admin fix it by new
   admin account.
 *  [Mark Uraine](https://wordpress.org/support/users/mapk/)
 * (@mapk)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/#post-12134734)
 * Maybe your user role doesn’t allow that access in this WordPress install? Is 
   there a site admin that can confirm this for you?
 *  Thread Starter [jivazquez](https://wordpress.org/support/users/jivazquez/)
 * (@jivazquez)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/#post-12134800)
 * Hi [@farhadvn](https://wordpress.org/support/users/farhadvn/) and [@mapk](https://wordpress.org/support/users/mapk/)
 * I forgot to mention we have a multi-site setup.
 * I tried having another Super Admin update the installation and plug-in and they
   got the same error.
 * I tried creating a new admin via the Network Admin and it gave me the same error.
 * I tried creating a new admin via an individual site and it redirected me to the“
   Add/Edit Taxonomies” page on our site.
 *  [Farhad](https://wordpress.org/support/users/farhadvn/)
 * (@farhadvn)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/#post-12135480)
 * Hi [@jivazquez](https://wordpress.org/support/users/jivazquez/),
    1. Go to cpanel
   2. Select phpMyadmin 3. Select your wordpress db, then usermeta table (looklike`*
   _usermeta`) 4. Find `*_capabilities` (12th in list (umeta_id 12 and user_id should
   be 1 if you are first admin of site) and select edit 5. Edit it, replace/add 
   to`meta_value` (longtext) field this code: `a:1:{s:13:"administrator";b:1;}` ,
   save (“go” key)
 * Now should problem be fixed 🍀
 * Note: if you are not first user of site, mean someone else installed your wp,
   before stage 3 you should simple go to `*_users` table and find your self by 
   username, then check the user id, now in stage 4 search for a `*_capabilities`
   that have same number in `user_id` with your id

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error trying to update WordPress’ is closed to new replies.

## Tags

 * [plug-in updates](https://wordpress.org/support/topic-tag/plug-in-updates/)
 * [update](https://wordpress.org/support/topic-tag/update/)
 * [wordpress installation](https://wordpress.org/support/topic-tag/wordpress-installation/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Farhad](https://wordpress.org/support/users/farhadvn/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/error-trying-to-update-wordpress/#post-12135480)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics