Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sketchkorn

    (@sketchkorn)

    Hey there sketchkorn,

    How are you doing today?

    This usually happens when you’re using your PayPal email instead of Merchant Account ID in payment gateway settings in Membership 2 -> Settings -> Payment -> Paypal Standard Gateway.

    I can’t tell for sure on your second screenshot since it’s blurred but it appears that there is an @ there so I’m assuming you’re using your email there. Please try replacing your email with Merchant Account ID and this should fix the problem.

    You’ll find more information on how to find your Merchant Account ID here: http://www.troopwebhost.org/help.aspx?id=209.

    Hope this helps 🙂

    Cheers,
    Bojan

    Thread Starter sketchkorn

    (@sketchkorn)

    Thanks! It’s seems ok.

    But I have another problem. After the member Unsubscribe the membership (paypal) the access is not revoked automatically. The user continues with access to the protected content.

    The recurring payment is canceled on paypal and expired July 14 on my site. But the user continues with access > http://lazgo.com.br/access-does-not-expire.jpg

    Look here > http://lazgo.com.br/after-this-membership-ends.jpg > this config didn’t work..

    Thank you very much!

    Hey again,

    Glad we managed to fix that 🙂

    As for the unsubscribing this is by plugin design, when you cancel your membership the access lasts until the membership expires rather then being revoked immediately.

    Is the membership properly removed once it expires?

    Please let me know.

    Cheers,
    Bojan

    Thread Starter sketchkorn

    (@sketchkorn)

    No, that’s the point. The membership is not properly removed once it expires. =/

    Hey again sketchkorn,

    I’ve checked this with our developer and currently there is a bug related to subscriptions so we’ll have to wait for the update to be released to see if that will fix it.

    I’ll post here as soon as I have more information.

    Best regards,
    Bojan

Viewing 6 replies - 1 through 6 (of 6 total)

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