Title: Error updating plugin Last modified: November 25, 2022 --- # Error updating plugin * Resolved [magamatt](https://wordpress.org/support/users/magamatt/) * (@magamatt) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/) * Hi, I have updated the plugin to the latest version, but when I launch the database update procedure it gives me an unexpected error. I followed the steps of the guide on the page: [https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/](https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/) but it still doesn’t work. At the moment in the database I see the donations, but not the linked form and the name of the donor. My WordPress version is 5.9.5 * ``` ### wp-core ### version: 5.9.5 site_language: it_IT user_language: it_IT timezone: Europe/Rome permalink: /%postname%/ https_status: false multisite: false user_registration: 1 blog_public: 1 default_comment_status: closed environment_type: production user_count: 65 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/larcheboar/www wordpress_size: 60,62 MB (63569645 bytes) uploads_path: /home/larcheboar/www/wp-content/uploads uploads_size: 2,07 GB (2226442868 bytes) themes_path: /home/larcheboar/www/wp-content/themes themes_size: 27,18 MB (28497036 bytes) plugins_path: /home/larcheboar/www/wp-content/plugins plugins_size: 121,16 MB (127045520 bytes) database_size: 38,97 MB (40861696 bytes) total_size: 2,32 GB (2486416765 bytes) ### wp-dropins (2) ### advanced-cache.php: true db.php: true ### wp-active-theme ### name: Heaven Hands-Child (heaven-hands-child-theme) version: 1.0.0 author: LabArtisan author_website: https://themeforest.net/user/labartisan parent_theme: heaven-hands (heaven-hands) theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, menus, html5, custom-background, customize-selective-refresh-widgets, wp-block-styles, responsive-embeds, align-wide, editor-color-palette, editor-font-sizes, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, custom-header, infinite-scroll, jetpack-responsive-videos, widgets, editor-style theme_path: /home/larcheboar/www/wp-content/themes/heaven-hands-child-theme auto_update: Disabilitato ### wp-parent-theme ### name: heaven-hands (heaven-hands) version: 1.1.5 author: CodexCoder author_website: http://www.codexcoder.com theme_path: /home/larcheboar/www/wp-content/themes/heaven-hands auto_update: Disabilitato ### wp-themes-inactive (2) ### Twenty Twenty-One: version: 1.7, author: the WordPress team, Aggiornamenti automatici disabilitati Twenty Twenty-Two: version: 1.1, author: the WordPress team (latest version: 1.3), Aggiornamenti automatici disabilitati ### wp-plugins-active (28) ### CMP - Coming Soon & Maintenance Plugin: version: 4.1.3, author: NiteoThemes (latest version: 4.1.5), Aggiornamenti automatici disabilitati Codestar Framework: version: 1.0.2, author: Codestar, Aggiornamenti automatici disabilitati Contact Form 7: version: 4.8.1, author: Takayuki Miyoshi (latest version: 5.6.4), Aggiornamenti automatici disabilitati Custom Sidebars: version: 3.1.1, author: WPMU DEV (latest version: 3.35), Aggiornamenti automatici disabilitati Download Manager: version: 5.4.1, author: W3 Eden, Inc. (latest version: 6.2.8), Aggiornamenti automatici disabilitati Duplicator Pro: version: 4.5.8.3, author: Snap Creek, Aggiornamenti automatici disabilitati FlowPaper: version: 1.9.2, author: Devaldi Ltd (latest version: 1.9.9), Aggiornamenti automatici disabilitati Give - Donation Plugin: version: 2.23.2, author: GiveWP, Aggiornamenti automatici disabilitati Heaven Hands Custom Post: version: 1.0.0, author: CodexCoder, Aggiornamenti automatici disabilitati Heaven Hands Essntial: version: 1.0.0, author: CodexCoder, Aggiornamenti automatici disabilitati Loco Translate: version: 2.6.3, author: Tim Whitlock, Aggiornamenti automatici disabilitati MC4WP: Mailchimp for WordPress: version: 4.8.5, author: ibericode (latest version: 4.8.11), Aggiornamenti automatici disabilitati Popup Builder: version: 3.84, author: Sygnoos (latest version: 4.1.14), Aggiornamenti automatici disabilitati Query Monitor: version: 3.8.2, author: John Blackbourn (latest version: 3.10.1), Aggiornamenti automatici disabilitati Responsive Lightbox & Gallery: version: 2.3.2, author: dFactory (latest version: 2.4.2), Aggiornamenti automatici disabilitati Simple Custom CSS and JS: version: 3.36, author: SilkyPress.com (latest version: 3.41), Aggiornamenti automatici disabilitati Site Kit by Google: version: 1.75.0, author: Google (latest version: 1.88.0), Aggiornamenti automatici disabilitati Smash Balloon Instagram Feed: version: 2.9.1, author: Smash Balloon (latest version: 6.1), Aggiornamenti automatici disabilitati Termly | GDPR/CCPA Cookie Consent Banner: version: 3.0.2, author: Termly (latest version: 3.0.3), Aggiornamenti automatici disabilitati The Events Calendar: version: 4.6.21, author: Modern Tribe, Inc. (latest version: 6.0.4), Aggiornamenti automatici disabilitati WPBakery Page Builder: version: 6.6.0, author: Michael M - WPBakery.com (latest version: 6.10.0), Aggiornamenti automatici disabilitati WPDM - Extended Short-codes: version: 2.8.8, author: Shaon, Aggiornamenti automatici disabilitati WPDM - Page Template: version: 1.1, author: Shaon, Aggiornamenti automatici disabilitati WPDM - TinyMce Button: version: 2.8.3, author: Shaon, Aggiornamenti automatici disabilitati WP Downgrade | Specific Core Version: version: 1.2.5, author: Reisetiger, Aggiornamenti automatici disabilitati WP Rollback: version: 1.7.2, author: GiveWP.com, Aggiornamenti automatici disabilitati Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast (latest version: 4.5), Aggiornamenti automatici disabilitati YouTube Channel: version: 3.0.12.1, author: Aleksandar Urošević, Aggiornamenti automatici disabilitati ### wp-plugins-inactive (5) ### Recent Facebook Posts: version: 2.0.13, author: Danny van Kooten, Aggiornamenti automatici disabilitati Recent Posts Widget Extended: version: 1.0.0, author: Satrya (latest version: 2.0.2), Aggiornamenti automatici disabilitati WPBruiser: version: 3.1.43, author: Mihai Chelaru, Aggiornamenti automatici disabilitati WPMU DEV Dashboard: version: 4.11.13, author: WPMU DEV, Aggiornamenti automatici abilitati WP Rocket: version: 3.2.6, author: WP Media, Aggiornamenti automatici disabilitati ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1690 imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org imagick_version: 3.5.1 file_uploads: File uploads is turned off post_max_size: 130M upload_max_filesize: 128M max_effective_size: 128 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 63 GB imagick::RESOURCETYPE_DISK: 1.844674407371E+19 imagick::RESOURCETYPE_FILE: 768 imagick::RESOURCETYPE_MAP: 63 GB imagick::RESOURCETYPE_MEMORY: 31 GB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.27 ### wp-server ### server_architecture: Linux 4.14.253-ovh-vps-grsec-zfs-classid x86_64 httpd_software: Apache php_version: 7.4.25 64bit php_sapi: fpm-fcgi max_input_variables: 16000 time_limit: 165 memory_limit: 512M max_input_time: -1 upload_max_filesize: 128M php_post_max_size: 130M curl_version: 7.64.0 OpenSSL/1.1.1n suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.7.40-log client_version: mysqlnd 7.4.25 max_allowed_packet: 33554432 max_connections: 151 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/larcheboar/www/wp-content WP_PLUGIN_DIR: /home/larcheboar/www/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Non definito DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### google-site-kit ### version: 1.75.0 php_version: 7.4.25 wp_version: 5.9.5 reference_url: http://www.larchebologna.it amp_mode: no site_status: connected-site user_status: not authenticated verification_status: not-verified connected_user_count: none active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights required_scopes: openid: ⭕ https://www.googleapis.com/auth/userinfo.profile: ⭕ https://www.googleapis.com/auth/userinfo.email: ⭕ https://www.googleapis.com/auth/siteverification: ⭕ https://www.googleapis.com/auth/webmasters: ⭕ https://www.googleapis.com/auth/analytics.readonly: ⭕ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ⭕ googlesitekit_view_dashboard: ⭕ googlesitekit_view_module_details: ⭕ googlesitekit_manage_options: ⭕ googlesitekit_view_splash: ✅ googlesitekit_view_authenticated_dashboard: ⭕ enabled_features: adsenseSetupV2: ⭕ dashboardSharing: ⭕ ideaHubModule: ⭕ swgModule: ⭕ userInput: ⭕ unifiedDashboard: ✅ zeroDataStates: ✅ search_console_property: http://www.larchebologna.it/ analytics_account_id: 1820••• analytics_property_id: UA-1820•••••• analytics_profile_id: 1573••••• analytics_use_snippet: no analytics_4_property_id: 3170815•• analytics_4_web_data_stream_id: 3596•••••• analytics_4_measurement_id: G-H6•••••••• analytics_4_use_snippet: yes ``` - This topic was modified 3 years, 6 months ago by [magamatt](https://wordpress.org/support/users/magamatt/). Viewing 8 replies - 1 through 8 (of 8 total) * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16245730) * Hi [@magamatt](https://wordpress.org/support/users/magamatt/), * Glad you reached out, let’s get a look at that error code you are seeing. * First, if you have the complete, detailed error code, you can go ahead and copy/ paste that right here. * If you don’t see that error code on the page, you can use the Fatal Error Notify plugin found here: [https://wordpress.org/plugins/fatal-error-notify/](https://wordpress.org/plugins/fatal-error-notify/). You can install and activate this, and make sure the email of your choice is in the email field. It will send you an email with the detailed error code that you can send along to me. * Detailed error codes contain important context that will help me get to the bottom of things. * One other very helpful piece of information will be your system information. I’d like to dig a little deeper. You can send this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/ paste that in your reply here. * Once I have more context, I’ll be able to hop right in. Let me know if you have any questions in the meantime, I’m happy to help. * Thread Starter [magamatt](https://wordpress.org/support/users/magamatt/) * (@magamatt) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16248276) * Hi, here’s error log: * ``` Error notification For site http://www.larchebologna.it/arche_staging Error Level: E_ERROR Message: Uncaught TypeError: Argument 2 passed to Give\Framework\Support\ValueObjects\Money::fromDecimal() must be of the type string, null given, called in /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Donations/DataTransferObjects/DonationQueryData.php on line 143 and defined in /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Framework/Support/ValueObjects/Money.php:155 Stack trace: #0 /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Donations/DataTransferObjects/DonationQueryData.php(143): Give\Framework\Support\ValueObjects\Money::fromDecimal(NULL, NULL) #1 /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Donations/Models/Donation.php(274): Give\Donations\DataTransferObjects\DonationQueryData::fromObject(Object(stdClass)) #2 /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Framework/Models/ModelQueryBuilder.php(91): Give\Donations\Models\Donation::fromQueryBuilderObject(Object(stdClass)) #3 /home/larcheboar/www/arche_staging/wp-content/plugi File: /home/larcheboar/www/arche_staging/wp-content/plugins/give/src/Framework/Support/ValueObjects/Money.php Line: 155 Request: /arche_staging/wp-admin/edit.php?post_type=give_forms&page=give-tools Referrer: http%3A%2F%2Fwww.larchebologna.it%2Farche_staging%2Fwp-admin%2Fedit.php%3Fpost_type%3Dgive_forms%26page%3Dgive-forms User ID: 1 ``` * And here is site report: * ``` ### WordPress Environment ### Home URL: http://www.larchebologna.it/arche_staging Site URL: http://www.larchebologna.it/arche_staging WP Version: 5.9.5 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT Permalink Structure: Show on Front: page Page on Front: Home (#299) Page for Posts: Notizie (#435) Table Prefix Length: wpstg0_ Table Prefix Length: 7 Table Prefix Status: Acceptable Admin AJAX: Accessibile Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored, dp-rewrite-republish ### Server Environment ### Hosting Provider: DBH: larcheboar040864.mysql.db, SRV: www.larchebologna.it TLS Connection: Connessione usata TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.25 PHP Post Max Size: 130 MB PHP Time Limit: 165 PHP Max Input Vars: 16000 PHP Max Upload Size: 128 MB cURL Version: 7.64.0, OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.40 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Pubblicazione Remota: ✔ Get Remoto: ✔ ### GiveWP Configuration ### GiveWP Version: 2.23.2 GiveWP Cache: Abilitato Database Updates: Ancora 2 aggiornamenti devono essere eseguiti. (In pausa) Database Updates: Tutte le migrazioni del database completate. Database Tables: ✔ wpstg0_give_donors✔ wpstg0_give_donormeta✔ wpstg0_give_comments✔ wpstg0_give_commentmeta✔ wpstg0_give_sessions✔ wpstg0_give_formmeta✔ wpstg0_give_sequential_ordering✔ wpstg0_give_donationmeta✔ wpstg0_give_revenue✔ wpstg0_give_migrations✔ wpstg0_give_log GiveWP Cache: Abilitato GiveWP Cache: ✔Nuova donazione✔Ricevuta della donazione✔Nuova donazione offline✔Istruzioni per la donazione offline✔Registrazione di un nuovo utente✔Informazioni dell'utente registrato✔Note relative alla donazione❌Accesso via email Upgraded From: 1.8.13 Test Mode: Disabilitato Currency Code: EUR Currency Position: Prima Decimal Separator: , Thousands Separator: . Success Page: http://www.larchebologna.it/arche_staging/?page_id=550 Failure Page: http://www.larchebologna.it/arche_staging/?page_id=8 Donation History Page: http://www.larchebologna.it/arche_staging/?page_id=9 GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Standard, Donazione con bonifico Default Payment Gateway: PayPal Standard PayPal IPN Notifications: IPN ricevuto per #4906 ( 8DY96497V4638271B ) su 11/30/2022 a 16:27. Stato VERIFIED Donor Email Access: Disabilitato Stripe Webhook Notifications: N/A ### Active GiveWP Add-ons ### ### Other Active Plugins ### Backup Duplicator & Migration - WP STAGING: di WP-STAGING, WPStagingBackup – 2.11.0 CMP - Coming Soon & Maintenance Plugin: di NiteoThemes – 4.1.3 Codestar Framework: di Codestar – 1.0.2 Contact Form 7: di Takayuki Miyoshi – 4.8.1 Custom Sidebars: di WPMU DEV – 3.1.1 Download Manager: di W3 Eden, Inc. – 5.4.1 Duplicator Pro: di Snap Creek – 4.5.8.3 FlowPaper: di Devaldi Ltd – 1.9.2 Heaven Hands Custom Post: di CodexCoder – 1.0.0 Heaven Hands Essntial: di CodexCoder – 1.0.0 Loco Translate: di Tim Whitlock – 2.6.2 MC4WP: Mailchimp for WordPress: di ibericode – 4.8.5 Popup Builder: di Sygnoos – 3.84 Query Monitor: di John Blackbourn – 3.10.1 Responsive Lightbox & Gallery: di dFactory – 2.3.2 Simple Custom CSS and JS: di SilkyPress.com – 3.36 Site Kit by Google: di Google – 1.75.0 Smash Balloon Instagram Feed: di Smash Balloon – 2.9.1 Termly | GDPR/CCPA Cookie Consent Banner: di Termly – 3.0.2 The Events Calendar: di Modern Tribe, Inc. – 4.6.21 WPBakery Page Builder: di Michael M - WPBakery.com – 6.6.0 WPDM - Extended Short-codes: di Shaon – 2.8.8 WPDM - Page Template: di Shaon – 1.1 WPDM - TinyMce Button: di Shaon – 2.8.3 WP Downgrade | Specific Core Version: di Reisetiger – 1.2.5 Yoast Duplicate Post: di Enrico Battocchi & Team Yoast – 4.1.2 YouTube Channel: di Aleksandar Urošević – 3.0.12.1 ### Inactive Plugins ### Recent Facebook Posts: di Danny van Kooten – 2.0.13 Recent Posts Widget Extended: di Satrya – 1.0.0 WPBruiser: di Mihai Chelaru – 3.1.43 WPMU DEV Dashboard: di WPMU DEV – 4.11.13 WP Rocket: di WP Media – 3.2.6 ### Active MU Plugins ### WP STAGING Optimizer: di René Hermenau – 1.5.1 ### Theme ### Name: Heaven Hands-Child Version: 1.0.0 Author URL: https://themeforest.net/user/labartisan Child Theme: Sì Parent Theme Name: heaven-hands Parent Theme Version: 1.1.5 Parent Theme Author URL: http://www.codexcoder.com ``` * Thank’s Matteo * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16248476) * Hi [@magamatt](https://wordpress.org/support/users/magamatt/), * Thanks for sending along that information, it is helpful. * We’ve seen one other report of this error, and like you it happened when updating, but it hasn’t been replicable since. I have a couple questions for you: * Are your logs reporting this just once? Are you able to replicate this error by following a certain set of steps? * In the other case the error hasn’t shown itself since updating, and everything continued to function as expected, so I’d like to see what type of behavior you are seeing on your site. * Is there anything specific that isn’t working that you can attribute this error to? If you can, I can try to replicate this on my own test site. * Let me know what you find, I’m happy to continue digging here! * Thread Starter [magamatt](https://wordpress.org/support/users/magamatt/) * (@magamatt) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16248546) * Hi, thanks for your support, I’m currently on the staging site, so I’m struggling to test all the features. * First of all, the donor and the form used are no longer in the donation list * Furthermore, I find in the dashboard the notification “Updating database – An unexpected problem occurred while updating the database which caused it to stop automatically. Contact support.” * Is there any way I can provide you with the staging site login credentials so you can verify? * Thank’s Matteo * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16252353) * Hi [@magamatt](https://wordpress.org/support/users/magamatt/), * We aren’t permitted to ask for credentials here by forum rules, but not to worry, we can get to the bottom of things here. * Let’s start by getting those database updates completed. * 1. First, I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: [https://givewp.com/backup-for-faster-troubleshooting/](https://givewp.com/backup-for-faster-troubleshooting/) * 2. Next, enable Advanced Database Updates in Donations > Settings > Advanced. * 3. Next, run the update in Donations -> Tools -> Data. If you notice any pending updates, run them as well. * 4. Check the logs at Donations > Tools > Logs for errors. If there are any errors, pass those along here. * 5. Last, navigate back to Donations > Settings > Advanced and disable Advanced Database Updates. * We want to jumpstart those database updates so they complete. If they don’t complete, we’ll want to look at #3 to see if we have an error code that will give some context as to why that update didn’t complete. * Give this a look and let me know how things go. If you have questions along the way, I’m happy to help. * Thread Starter [magamatt](https://wordpress.org/support/users/magamatt/) * (@magamatt) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16252490) * Hi, I followed your steps, but in the third point I saw that there was no update pending yet, as you can see from these 2 screenshots: [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/update-pag1.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/update-pag1.png) [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/update-pag2.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/update-pag2.png) * However, I checked the logs and found 2 pages of errors which I am attaching below: [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/log1.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/log1.png) [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/log2.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/log2.png) * If you need the details of someone in particular, let me know and I’ll copy it here. * Also in the side menu I have a notification for 2 updates which takes me to a database update page as I am attaching: [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/menu-with-notice.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/menu-with-notice.png) [http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/db-update.png](http://www.larchebologna.it/arche_staging/wp-content/uploads/2022/12/db-update.png) * What to do now? * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16269421) * Hi [@magamatt](https://wordpress.org/support/users/magamatt/), * Thank you for sending along those screenshots and that information, it is helpful! It looks like you still have databases that aren’t updating, and those error logs you sent a screenshot of will have some helpful information. * You can send along the detailed view of those logs by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: [https://screencast-o-matic.com/watch/c3eD0AVFgVG](https://screencast-o-matic.com/watch/c3eD0AVFgVG). * From there, you’ll see a list of things that have been happening on your site. I’ll need a look at one of each of those error logs you are seeing. Click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me here. Those logs should help me see why that database isn’t updating like it should be. * Ultimately we’ll need to get to the bottom of those database updates. Once I have a bit more context, we should be able to dig in! Let me know if you have questions about those logs, I’m happy to help. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16275367) * Hi [@magamatt](https://wordpress.org/support/users/magamatt/), * It’s been a bit since I’ve heard back and I know sometimes folks need a little extra time to work through instructions. I’m marking this as resolved for now, but if you still have questions you can open a new ticket right here and we’ll be happy to hop back in. * Have a great day! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error updating plugin’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [update](https://wordpress.org/support/topic-tag/update/) * 8 replies * 2 participants * Last reply from: [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/error-updating-plugin-9/#post-16275367) * Status: resolved