Title: Error: User response is missing.
Last modified: May 1, 2021

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# Error: User response is missing.

 *  Resolved [mbeerli](https://wordpress.org/support/users/mbeerli/)
 * (@mbeerli)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/)
 * Customers are complaining the following:
    I tried to leave a comment thanking
   you on your website, but when I type it in and hit “Submit Comment,” I get the
   error, “Error: User response is missing. Click the BACK button on your browser
   and try again.” I am not sure why; I tried two different web browsers.
 * I had to disable reCaptcha for “Comments form”
    Can you help?
    -  This topic was modified 5 years, 1 month ago by [mbeerli](https://wordpress.org/support/users/mbeerli/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-user-response-is-missing-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [georgesupport](https://wordpress.org/support/users/georgesupport/)
 * (@georgesupport)
 * [5 years ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14423775)
 * Hi,
 * Please complete the following steps in order to detect the problem and find its
   solution:
 * 1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty 
   Twenty) and check if the problem remains.
    2) Deactivate all of your plugins 
   except reCaptcha and also check if the problem is still present. If it is not,
   activate the plugins one-by-one, meanwhile checking, after which plugin activation
   the problem appears again. 3) Let us know about the results.
 *  Thread Starter [mbeerli](https://wordpress.org/support/users/mbeerli/)
 * (@mbeerli)
 * [5 years ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14432760)
 * The problem is with the plugin, because it worked and now it does not. No changes
   on my side other then WP upgrades and Plugin upgrades.
    Above suggestions are
   lots of work versus finding out from logs why it does not work. An easier way
   would be to disable reCaptcha and try a different one. Any other suggestions?
 *  [georgesupport](https://wordpress.org/support/users/georgesupport/)
 * (@georgesupport)
 * [5 years ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14461712)
 * Hi,
 * Unfortunately, we cannot reproduce this problem on our local environment. Most
   likely the problem is due to a conflict with a third-party theme or plugin.
 * To solve your problem, please contact us via our Help Center ([https://support.bestwebsoft.com/](https://support.bestwebsoft.com/))
 *  [scholdstrom](https://wordpress.org/support/users/scholdstrom/)
 * (@scholdstrom)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14566851)
 * For me the cause is that for some reason two `g-recaptcha-response` inputs are
   posted and sometimes the second one is empty. Sometimes both have the value and
   then it works
 *  Plugin Support [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * (@andrewsupport)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14570856)
 * Hi,
 * According to Forum Guidelines a review should not be used for support. To solve
   your problem, please contact us via our Help Center – [https://support.bestwebsoft.com/](https://support.bestwebsoft.com/)
   or create a new post in the appropriate support forum.
 *  Thread Starter [mbeerli](https://wordpress.org/support/users/mbeerli/)
 * (@mbeerli)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14571448)
 * last time I did that nothing happened. So I submitted again. Let see if you can
   find the issue
 *  Plugin Support [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * (@andrewsupport)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14578938)
 * Hi,
 * Thanks for your reply, we consider this topic as resolved.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error: User response is missing.’ is closed to new replies.

 * ![](https://ps.w.org/google-captcha/assets/icon-256x256.gif?rev=2565249)
 * [reCaptcha by BestWebSoft](https://wordpress.org/plugins/google-captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/google-captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-captcha/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/error-user-response-is-missing-2/#post-14578938)
 * Status: resolved